based on 1028 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff was welcoming, friendly and professional. The staff member for our meet and greet was exceptional and made me feel my guy Anders would be in good hands. Clean and well supervised facility. I feel confident my dog will be safe and well cared for.
The only problem I have is that the Franklin location does not have outdoor access. I bring Greta to socialize for a couple of hours. Love the fact that she can get groomed when needed. The staff is great!
The friendliest employees! My dog is exhausted at the end of the day and I can see what she is doing throughout the day
Our pup has a great time and gets the extra exercise he needs
Everyone is so kind and loving 🥰
Let’s start with the staff. They are friendly accommodating and they know each pets name as they walk through the door. The hours and location is perfect for me as well as the times that they are open. They make you and your fur baby feel welcome and I know that my baby is being well cared for
The organization and friendliness of staff
The staff is wonderful. It is my two dogs second home.
Deedee is amazing.
My dog is always happy to go in!
Everything,,,,,especially the staff.
Staff is always pleasant. My dog absolutely loves it, don't tell me dogs have no concept of time. It's worth every penny!!
Easy to use and very flexible and everyone loves dogs
Becks and Marty get so excited on the days they get to go to “school” and play with their friends!
The service was very good—they were very affectionate with the dogs.
We love Dogtopia Midvale so much. Our pup has an amazing time and is always well taken care of!
Better communication re: spa appointments. There are dogs with the same names, and it’s happened a few times where another dog received our dog’s service, or vice-a-versa.
The pricing is also very expensive, but we continue to pay it because we know it’s a lot of work for the staff and our dog enjoys it. I’m just not sure how sustainable it will be for us in the long run.
I would also like to know how the group enrichment activities work a bit better. From viewing the webcam, it doesn’t seem like staff work to engage the dogs. I could be totally wrong because webcams vs live is very different. But for the money we spend, it would be nice to see our fur babies have more guidance in participating.
The convenience of the location and the hours. The real magic is the staff. I feel confident that Josie is in good hands when she is dropped off and that she will be cared for. The rates are reasonable and there is flexibility to change the schedule either temporarily or full time.
All of the coaches are top notch and I know my pup is safe and loved while she’s there playing with her fur friends.
Lack of communication with membership and lack of communication/ updates while being boarded
We have been here 5 years and have been through the growing pains. Can honestly say, we are happy all across the board. We love everybody. Our girl gets treated like the Queen she is..
Friendly staff treat all the dogs with love
My dog was underfed despite verbal as well as written instructions. The food was clearly marked per day but the food for Saturday and Sunday was returned as is.
All of the staff are really lovely and enthusiastic. The facility is spotless and I like to be able to check on my dog with the webcams. Dude loves to go!
My dogs have little socialization and this facility is a godsend.
The team is amazing! They treat my baby with love and care every time he is there. I adore them!
The staff is very attentive to the needs of our Pup.
I LOVE THE FACT THAT I CAN WATCH MY DOG ON CAMERA AND SEE HOW SHE INTERACTS WITH OTHER DOGS, THE CLEANLINESS OF THE FACILITIES, AND THE ENTHUSIASM OF THE STAFF!
We love the staff and the friendly service, Ease of drop off and pick up
I love the daycare. My dogs come home exhausted.
I love the events. To see the dogs dressed up & the pics we get. I love the spa. My dogs smell beautiful.
And I love the staff. So kind, friendly , helpful & informative.
Easy to schedule. Not a long wait to get dog in. Dog comes back looking well groomed