based on 280 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great people and ready to do whatever it takes to fix your problem. Feel safe telling them to just do whatever it needs, that they will NOT take advantage of you.
Top of the line products, fast service, and friendly employees.
Service was over the top! From walking through the door to the on the spot build of a youth bike to explanations to the first time gear user, the attention was amazing. Thank you Mary and Mitch and Team!
I enjoyed the very friendly and incredibly knowledgeable staff. I sent them a 22 year old bike, that could not be rode, and within the week it was good as new.
People products & service are the reason I shop at John Cyclery. I’ve enjoyed many bikes from my home town cycle shop, from my first road master I got for my 7th birthday to my full suspension Trek Fuel 90 and now a new Trek Scorch 29er.
Rich let me ride his personal 29er for few day to let me decide whether to pull the trigger or not ….Great price!!! I feel the most confidence & comfortable barreling down hills through the woods after those guys tune my bike. I’ve made my attempts but never felt as confident unless they SERVICE my bike.
LOVE MY NEW TREK SCORCH
They all gathered around with big smiles as I left with it!
Thanks Rich and crew!!!
Great products and fast and friendly service
Can’t beat the customer service, knowledge and ease of John’s. Great experience and definitely will spread the word.
Knowledgable and expert staff, superb customer service
Personalized attention with staff. Always responsive with customer’s needs with helpful recommendations for optimal services and products.
This is the second bike I have bought at John's. I love going in the shop and the staff is always very friendly. I recommend them whenever I can and I will not buy another bike anywhere else.
Friendly and knowledgeable owners/staff; everything you need in one place; welcoming atmosphere; great group rides bringing the community together!!
Excellent quality and awesome service.
Everyone is sooo nice & helpful
Trusted staff who love cycling
We salute you for taking pride in the excellent services that you provide. Thank you!
Rick, the owner, was so helpful. He went above and beyond to help my granddaughter learn to ride a bike at the age of 10 and help her choose the bicycle that was best for her. I would highly recommend John's cyclery to anyone looking for a bicycle, accessories, or repairs!
Great service. Guys are awesome.
You're awesome thanks so much
The salesman was nice, helpful and he even delivered the bike to my house. Glad I bought my bike from John's Cyclery. Beautiful bike at a good price. Thank you
I like the family like service. I have a new bike shop much nearer to me in Teays Valley, but I'm committed to doing business with John's Cyclery.
There is a great selection of quality products with a knowledgeable staff.
Everything just great
My husband and I have been going to John's Cyclery since 2019 when we purchased our Trek bikes. We have returned over the years for service, and have had nothing but the best treatment each time. Rich and the other employees are stellar in my book! I will always highly recommend the shop.
Quick friendly professional service. Great understanding of solutions for bicycle repair.
The owner was incredibly helpful to me in finding an affordable road bike for my triathlon! He was very knowledgeable and friendly.
A great and friendly staff. Did great work on my "barn bike" I have another "barn bike" that I will be taking in soon
Friendly, professional service
The owner was very friendly and helpful.
Being able to walk into a bike shop and get help with new bikes, used bikes and just a service of existing bikes. This is the shop our parents and grandparents parents talk about, one the customer service is thriving and will be missed once gone. Treasure it while we have it!
Service is great!
They are fast and take the time to explain everything. Recommendations for bike care to extend use are given.