based on 280 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good products and good service!
Fast service when I needed it.
Pleasant and competent.
Friendly and trustworthy service and help.
Bike
Anything from a new bicycle, to parts, accessories, maintenance, etc., John's Cyclery in St.Albans, WV is the place to go. Rich and all of his employees are very knowledgeable, friendly and always have a smile on their face!. When you walk in, you know you are in the right bicycle shop. We have always and will continue going there for everything bicycle related that we are needing. Me and my wife give them 10 STARS **********
Great service
Outstanding customer service, knowledgeable staff, and quality repairs. 5/5 stars
Best bicycle shop in the Kanawha Valley. Knowledgeable staff that truly want to help and appreciate their customers. Will make sure what you buy is what you need and want. Can’t say enough about Rich and all the employees.
Knowledgable with attention to detail. Rich is patient and does not rush through assistance.
Fast and very knowledgeable
Quick service at a fair price.
Great customer service.
Honest
Prompt
Cares about doing a good job
I love this shop. We have purchased 4 bikes here and have had them serviced as well. Everyone is nice and knowledgeable about the products.
Excellent service
Great service. Very informative and professional.
Competent friendly fast service
Very knowledgeable, very respectful, excellent work, very resourceful when locating non-standard size parts.
Was reasonably priced for what they provide.
Friendly knowledgeable staff. Repairs done in a timely manner. Top quality bikes parts and supplies. I enjoy the rides sponsored by the shop. Overall I've been pleased with your service.
Rich was very helpful. I was able to test ride multiple bikes. Trek makes a great product.
Great service and inventory
I took an old bike (~20 years) in for service. The problem was diagnosed in minutes and repairs were started immediately. John offered to make the repairs while I waited. I had a commitment that prevented me waiting. I received a text informing me that the repair was completed. And at a very reasonable price. Great service, great price. As I mull over a purchase of a newer bike, John's Cyclery will be my first stop.
Neighborly. Personable. Courteous. Straight shooting.
Mary did a terrific job of presenting bikes that I would be interested in purchasing.
Great staff and professional
Great service and great people! Glad to stop in always.
They had great bikes for a amazing value.
Locally owned. Knowledgeable friendly staff. Quality products
✅👍⭐️