based on 313 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable staff, very fast turnaround
Friendly and knowledgeable staff.
Great show floor.
Employees were friendly and easy to talk with. Called and explained problems and cost. No surprises, bike service was well done
The man at the store was really nice.
Prompt, Professional Service.
I have bought my last three bikes from Rich at John's. They took the time to fit me properly to the best bike for my skill set. The staff is courteous and very professional. They know their product. In my opinion, John's Cyclery is the best place in the Kanawha Valley if you are looking for a new bike.
Very professional and helpful
Always top quality products top quality bicycles top quality service and the staff goes above and beyond
Customer service has always been top notch!
Very knowledgeable about the products they sell
Fast professional service
Quick. Prompt service. Got us right back to riding.
Friendly service
Trek is a high quality product and the folks at John's Cyclery are all top notch!
Fast service and excellent maintenance/repair!
Great people. They know their stuff. Outstanding customer service.
Like the variety of products but love the personal service we have received for many years. Our children are now married with children of their own and they now buy from John’s Cyclery for their family as well.
Educated assistance when shopping.
Friendly staff, very helpful. Outstanding service
Everyone was so helpful in finding the right bike that would work for me. You all have always been good to work on my old bikes and I know that customer service will continue with my new bike.
The knowledge and help determining the type of bike that best suited me. Great service!
Very helpful, and knowledgeable, friendly
There’s a reason that specialty businesses stay in business for years. Rich and his crew have a top-notch business, top-notch products and offer excellent service.
My experience was great. Josh was super helpful and knowledgeable.
Great people .
Awesome service.
Reasonably priced.
Highly recommend
Great customer service and good variety of choices.
Friendly and very knowledgeable about bikes, fast and do good work. You can tell it’s there passion not just a job.
Friendly staff
Excellent service, helpful and friendly.
Did a quick and great job repairing my bike at a very reasonable cost.
Staff was polite and informative.