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Customer Testimonials
You have always done what you say you’ll do… I appreciate that.
great response and very friendly customer service reps when I call.
Availability, value
The woman I talked with on the phone was super helpful. We were really low (because we don't check the tank often enough) but our delivery came the next day! No one went without hot water or their stove! Thank you DownEast!
Auto-delivery, new simpler annual contracting
Automated delivery and monitoring.
Quick response time!
Customer service is excellent. staff do a good job when called.
Very prompt...
We made one call that our tanks were low, due to lots of guests and therefore higher usage this summer than our normal use profile would have shown.
And within a couple days our tanks had been filled. Plus DE fitted one of our tanks with a new level gage with (I presume by the looks of it) an integrated level transmitter/antenna that (probably?) uses our WiFi to allow DE to track our propane level remotely so we won't run too low.
Price and quick delivery
No major problems for over 60 years starting with YarmouthFuel
We have been pleased with our local contacts, deliveries of propane in a timely manner (we have never run out) and technicians.
Service on time !
responsive and professional company to work with. Thanks
Worked very well to get my discounted oil contract finally
You offer friendly courtesy service.. Delivery man is super nice and helpful
Price and service
Good service from delivery to customer service.
prompt, professional, a pleasure to work with....but your accounting system is a bit off....I had a credit with you...which did not fully cover my last delivery and because I had a balance ( one day only). my account was put on COD.....at least give me a chance to pay the $22 owed before you lock me out of my account (in that - I could not even set up autopay with credit card). Come on people...give good paying customers a chance!
On time? Courteous and friendly
Very happy with the drivers and service.
Always deliver when oil or propane is ordered for 25 years.
The driver who delivers propane is always
Professional!!
We have been with Downeast for 44 years and always received excellent service!Thank you very much.
Very helpful.
Hi I was very pleased with the service of the person that took my call she was attentive information was good and took care of my needs and thank you very much
prompt service!
Everything is what they say it is ..