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Customer Testimonials
Caring and responsive service in a time of need. I purchased a new home in Yarmouth area and had not yet moved in when a family member discovered the oil tank was empty. My Customer Service agent, Mary, was understanding and efficiently set up the required delivery. Oil delivery quickly made to my great relief. I am a very satisfied new customer. Thank You!
Good response to my request
prompt response for requested service-
Very good service with automatic refills, and I love the fact that I can check our propane level from my cell phone.
I like the professionalism of the people I’ve dealt with. They have been extremely courteous, and knowledgeable about all issues I’ve contacted them for. The service technicians do an excellent job explaining the procedures they’re performing, as well as answering any and all questions asked of them. All in all, a great value for the money.
Very faster delivery of goods and services are expected.
Timely deliveries, electronic monitoring of propane tanks, full service company.
After running an automatic generator for 67 hours my neighbor noticed that my propane tanks were at 45 so I called Downeast and requested a fill. The man came the next day and was extremely pleasant and completed my request.
Thank you Downeast and all your employees. Merry Christmas.
Did a great speedy job of getting us propane during the recent storm. Thank you!
Prompt service this week. Thank you!!
Great phone customer service
5kkw
Remote tank monitoring.
Good service, good money saving option with pre buy, unfailingly polite, trustworthy service people either delivering gas or making repairs.
The people that work there are Great friendly and courteous
Dean was great in removing a very tricky propane tank, thanks!
On time delivery, service schedule--great Technicians and knowledgeable, budget plan
Recent heating oil refill handled capably and politely and promptly
Wide range of products and services. It would help if your billing was more transparent.
Great timely service
The delivery is prompt, which of course, is important.
I thought that the changing over to a new type of billing system,, etc. was necessary, but prior notice, to customers, would have been helpful.
Great prices and great service
long time customer with great service in the call center/office as well as with deliveries
Great service and customer service too!
Reliable
When you need oil or propane, they get it there fast!!!!
DownEast staff who deliver propane and kerosene to my property are great. They check in with me and have asked good questions.
Schedulers have also been terrific by phone and helped me get deliveries set up.
Two weeks ago I converted from oil to propane.
My conversation to set up the fuel change was a little bumpy; the fellow I spoke to seemed new to his position.
I hope that I get billed correctly adn that the rebates are applied.
I have been with Downeast energy for many,many years. They are dependable and they aim to please their customers. I can. Honestly say I have never been cold in the winters in my beloved Maine, and can rely them to deliver K-1 to my home no matter what the weather is. Merry Christmas to the staff at Downeast energy, and good health to all of you!!!
Excellent customer service!
Nice people