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Customer Testimonials
I was able to pick up my helmet at a store, no shipping charge. The person I spoke with about my helmet took plenty of time with me and answered my questions. So nice to have a person answer when calling customer service...and so rare these days! thank you!
My new tee anniversary shirt is of good quality, not an overly thin cotton.
Prompt delivery, good value!!!
Great service
Quick and easy in store pickup
Very consistent customer service and support at all touch points/channels. Love trek!
There was damage on the bike when it arrived, the shop found a replacement.
Easy online usage, clear prices
Easy to ride . Love that its light weight!
Every time I have spoken to one of your reps, they've been friendly and helpful. Can't ask for anything more.
Congrats! Fast reply! :)
It was super easy, had fast delivery, and a quality product.
Excellent customer service! Fantastic deals on quality products! One point off because out of stock items still show up on searches and it gets my hopes up, then dashes them when I click on the product and find it unavailable.
Easy and everything worked without any problems or hassles.
Always love Trek!
Good service no issues
Quick shipping and a great price for quality products !
Flat Foot design is awesome. As a senior i appreciate the comfort of the Townie bikes.
Easy to work with, good quality, shipping options
ease of use and fast expediting service
Generally easy to navigate, UI is clean.
Placing the order was very easy, selecting the nearest store was also easy. It arrived within the timeframe provided and picking up was quick.
Great price, quick purchase, and it gave me a reason to stop buying my LBS.
Friendly and knowledgeable staff.
Nice products, very quick shipping. Good service
quality
Quality
The overall experience with buying the bicycle, picking it up at the local location, and getting the support there and from the ride app with the challenges there. It has been a fun interactive program that tracks all the trips I take and provides prizes or discounts for completing the challenges.
We love our helmets! They are super light and fit perfectly.
super easy online shopping, awesome shipping service, been riding Trek Madone and Emonda bikes for the last 20 years, thanks Trek.