3016 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is super helpful! Leigh in particular is a delight and really knows how to find the best shoe for me considering I am 50 years old and apparently do not know what size shoe I wear. Service is top notch!
This has been my go to place for running shoes for years. Easy communication. Helpful staff. I'm doing my fist triathlon in a few months and I was able to get help with not only new running shoes, but a wetsuit as well.
Staff is knowledgeable about best product to offer
The people who work in the store appear to be very knowledgeable about the type of shoes that would be suitable for your activity level, and consider any problems you may have with your feet as they recommend a shoe for you. I don’t feel that they push you into a decision to buy a certain brand. You decide based on your own comfort with the shoes.
Staff member was very helpful and patient with my young daughter and I
Jack waited on me as soon as I walked in. He understood my concerns, found the perfect pair of shoes and socks and an insert that makes me feel like I am walking on air. I'll be bringing in my husband soon for his new pair of running shoes. Thank you Jack and Fleet Feet!
The people were very nice and helpful
Friendly service
Knowledge of the salesman
I was very satisfied
Great customer service and good knowledge of products!
The fleet feet crew is great! Always helpful
I was amazed at the 3D reconstruction
I was taken care of by Gina, a pleasant
and knowledgeable seller.
I am coming back!
Love that there are so many color options and the staff is always friendly and helpful! Noah at the Little Rock, AR location did a great job helping us!
The zhOKA’s are spectacular shoes. I work Full Time as an X/Ray Technologist at a hospital and part time at Bass Pro so I am on my feet a lot and these shoes are a life saver.
The people that work at Fleet Feet are always punctual and eager to help in every way with a smile on their faces.
I had a toddler with me at Fleet Feet. I knew what I was looking for, was greeted as soon as I entered, and one staff member looked up my last purchase and got the shoes so another staff member could help me as soon as she wrapped up a transaction. I would estimate I was in and out in less than ten minutes. Very courteous and genuinely helpful staff. Much appreciated!
Your staff is very knowledgeable about everything you sell.
Very effieicient. Easy website and lovely stores. The shoes I bought were described well and fit well. I will use them everytime I need new reliable and well made shoes.
Very attentive to my feet needs. Immediate service before I ask. Results of foot measurements sent to my email. Looked in back for my interests in color and socks. Efficient.
The selection is well considered.
Customer service was excellent. They said they would call me when they received what I was looking for and in less than 24 hours I received the call that they had received them. They went the extra mile and in todays world that is huge! Thanks fleet feet!
Service was A+
Jane was amazing! She was so nice and gave me the best shoes! She’s also hilarious ❤️
You listen
The personal service and the knowledgable employees make this one of the few businesses I can truly trust.
1:1 personal assistance
Options
Ask me what size I am, don't assume I wear the same size I wore a year ago. Half of my appointment was wasted on shoes that were too big. I let her know I hated the last pair and never wore them. She didn't seem to take what I said into account.
Your sales people take the time to hear what I need, and then work very hard to give me the best possible item to meet that need. They're not in a rush to push something at me and move on to the next customer. That outstanding customer service is why I keep coming back.
Great customer service, very good selection
From the minute I walked in it was a very inviting store. I was greeted right away and got the help I needed finding the right shoes.