based on 1195 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
equipment for classes needs improvement, not enough weights or bands, mats are old
need more variety of workout classes and more classes in the evening
when instructors are away need better subs
need better air circulation/cooling in trx an basement fitness room, and better lighting in basement and a fresh coat of paint wouldn't hurt either!
I love the variety of classes offered and also the social interaction.
We like the family membership and that our children can use it where they live. We mainly use the gym but like all options. Adding the pool membership in the summer was a great bonus!
It would be great to offer members only reserved spots on days where there are gymnastics meets for those coming to use the facilities not participating in the meet.
Good variety of classes. Staff is welcoming and helpful.
Friendly staff, clean envirnoment, many choices for different types of workouts, decent hours of operation
People and classes wonderful!
Thank you!
Lifeguards are professional and friendly
I enjoy my classes and the instructors are wonderful
I enjoy the variety of fitness classes offered. Environment is friendly.
I love the water aerobics class. It is a good exercise for arthritis and keeps you limber.
1. The variety of classes offered
2. The facility is clean and well maintained.
3. The instructors are very friendly and helpful.
4. The members are all very friendly with a family orientated.
Staff is great and facility is very clean
Although there are few of us, the TV watchers could be better served IF (1) the TV's always worked (2) the channels were relevant, not New York news, for example, but most importantly, the sound coming to the exercise stations should match what's on the TV's! A user should be able to plug headphones into a machine and switch among the four TV's and hear clear audio for each TV.
Otherwise, People at the Y are great-- the best!
Sebastian at the front desk is a pleasure.
The group exercise instructors are wonderful.
The facility is clean.
Perfectly run operation!
Great place, very clean
Clean, well maintained facility. Great classes-especially strength training. Great people- no judgement, good senses of humor.
Overwhelmed with friendship and service thx again
You need better management of the aerobic/ yoga program. More certified instructors need to be recruited to teach these classes.
1) re-do the childcare area - get rid of the huge McDonalds style playscape and create a studio for aerobics and other classes where a wood floor is appropriate - room 1 floor is not good
Consider adding Barre classes
2) Put the televisions back up -- you need accounts to log in on the ellipticals, treadmills and recumbant bicycles
Thank you for the opportunity to share feedback!
The sense of community
Truth is , it doesn’t feel like a gym….. not intimidating in the least, and more importantly, everyone from the receptionists to the personnel in the gym - DON’T TRY TO SELL YOU ANYTHING ! and that’s a blessing . Ideally located, flexible opening times and the gym has superb equipment. My goodness there is even a pool ! and just when you think it can’t get any better - the coffee is free !
Great job - the team and the town of Fairfield are very good at what they do
Regards
The staff and instructors are really very helpful, courteous and professional. I enjoy talking with them.
I personally love the water aerobics and all the senior programs for us have been great. Particularly Zumba gold and active older adult fit with Colleen. Also for me, it’s the free membership as I I probably would not go if I had to pay for it. So thank you.
The friendly staff and family community.
It's bright, clean, the staff are nice, classes I take are very helpful to me.
Love the swimming pools and changing rooms. Love the Wednesday night workouts. The gym has what I need and I never wait for equipment.
Staff is super friendly and helpful. It’s free for me with my supplemental insurance and I often think about how amazing it is to have all this for free. Best deal ever :-)
Everyone is friendy
The people are very friendly. It’s a comfortable atmosphere.
Better communication . Showed up for classes that were cancelled . Most of the weights dingy looking . Weights were donated looked rusty . The instructors are nice , and like some of the classes.