based on 7944 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of the photographs was excellent, and the payment process was easy. Our photo was delivered as expected. We would definitely use your services again.
The picture quality was not the greatest for the price.
One of the pictures you sent me to choose from was not my child
Eyes closed on pictures. Very disappointed.
It took a long time to deliver, I got no confirmation that pictures were shipped or delivered. My pictures also came out really blurry.
Love having photos of a very important day for my child. One of the pictures was not very crisp/clear.
tassel was covering graduate's face in the handshake picture. Maybe if the photographer could have had them look at the camera, it would have turned out better
We were glad to get crisp, clear photographs of our grad - both the formal ones and the informal ones with their friends during the graduation ceremony.
Great pictures at a reasonable price! I especially liked the candids.
The quality of the pictures that were captured of my graduate were amazing! Very happy with the shots!
The pictures came out great and fast service.
I had very negative reactions to the initial text I received from the company with a link to order. It was unprofessional and lacking in personalization enough that I instantly assumed it was spam or phishing, so I ignored it for two weeks!
Lower the cost and get a better photo of graduates shaking hands with President
Our first set of pictures were send in a paper style envelope. The second one was sent in more cardboard. Unfortunately both pictures came bent. Not necessarily the companies fault but the mail carrier
My pictures were ruined. They came to me all wet and bent beyond repair.
Great selection
Pic looks great and received quickly
We prefer the individual pictures or those with specific people.
The photos and downloads arrived quickly and looked great.
Quick delivery
They pictures of my daughter shaking the president's hand was not focused. In one a girl was in front of her and in the second one, she was out of frame. Maybe stop the student as they shake the presidents hand. Also, in the field, there was someone in the frame on their phone. Maybe have someone there to help keep others out of the frame. I am not happy with final prints, but still purchase for memories.
Very few pictures were taken and they were priced extremely high
On June 19, 2025, I paid $100 for some digital pictures. It is July 4th and I still have not received them. I sent an email today.
First, your phone customer service was excellent. Turned it all around.
The trouble I had was not ever getting the initial email after purchasing, so I couldn’t find the link to the photos. Then, I emailed the help address twice with no reply. I’m grateful for the phone number because without that I wouldn’t have had any response (and yes I checked junk mail.)
One other thing that could be improved would be to combine photos for one student at multiple events. I received like 20 links saying time was running out after I had already purchased the photos I wanted (and couldn’t find them, but also wasn’t hearing back from anybody while receiving the purchase emails.
I realize it’s an insanely busy time of year and there are hundreds of photographers taking really nice photos to make this all work. So these are just my honest thoughts about what could improve customer experience, while also being really happy to have the photos. Thank you!
High quality images and fast digital delivery of the images.
Great quality, fast service
This was such an amazing experience and celebration of what I accomplished and so many others. Like many others that go to WGU I began my journey later in my life. The celebration event and the graduation ceremony made me feel so special, I have never been so celebrated in my life. Everyone was kind and so excited for us. My heart and soul was healed that day and so was my inner child that didn't get to experience the college life out of HS. I was able to celebrate with the people that supported me the most my husband and son and my good friend. Thank you to the Grad team for making this moment in my life so special.
Clarity and quickness of phone being delivered. Different angles and options for my daughter’s biggest memory
The picture quality was excellent and professional, thank you!
Website and photos taken were easy to access and order