Customer Testimonials
The service and professional guidance was excellent.
We bought a couple bikes, recommend you to family members who subsequently bought bikes for their family.
We will continue to send business your way.
Friendly and knowledgeable
The customer Service, knowledge of the techs
I have enjoyed the service folks and Victoria has really been a big help.
Products that I can’t find anywhere else
Great staff! Very helpful and knowledgeable. Steven repaired my bike in no time! I will definitely be back
Colton did a great job walking us through our choices and getting us setup on our new bikes. We had a great experience!
Quick, friendly, knowledgeable and courteous.
The service was top notch. The help from Victoria was much appreciated.
The tires were replaced with tubeless tires and who ever set them up did a fantastic job.
You need to give a person a pat n the back.
Name removed
Just a great LBS! We are very very fortunate! Impeccable dedication to the cyclist.
Friendly staff and convenient location. Thank you.
Great bike store and even better staff, Victoria is always helpful and does a great job anytime I ask her any questions.
Great selection, although I wasn't able to find tires I wanted for my bike. You do carry a wide range of manufacturers in each category though, which I appreciate.
Great staff fast service
Broad selection but most of all the service and personal attention given to the customer. When I or anyone else that I've seen in the store are in person or on the phone they are the most important person in the world.
Great staff and bikes
My service technician was awesome! He made recommendation about tire/tube/tubeless setup when new back rubber needed. He also helped me select new pedals which are working well. I was also given a correct and helpful answer when I called for installation advice (the left pedal is a left-handed thread).
My only complaint, and reason for 9 rating not 10, is the new location. I live near Ohio and Legacy in Plano, and the Prosper location is no longer feasible for me.
Great people and service. I have bought my last three bikes from bike mart. One cannot ask for a better bike shop.
The only problem is they moved to the land of roundabouts.
Very good
They took good care of my bike.
The guy that helped me at the service department was fantastic! I unfortunately didn’t get his name!
The tech team always provides first rate service on my bike and I could not be more satisfied.
Thanks
I can't recall his name. He was behind the register. He was very patient with my indecision.
As always the staff and the excellent service, I am always grateful to Vicki for his friendship and the desire that one becomes part of the Bike Mart family.
Great customer service and quality products!
Store personnel were helpful but not pushy
They were available but allowed me my space to shop and look around
I like the location. I am not a bike rider but the shop made me wish that I was.
Both people who helped me at bike mart were fantastic! great customer service
always competent service although scheduling very difficult
Sales rep was very helpful and patient!