Customer Testimonials
Exceptional service. Kevin went above and beyond to help us. Installation day was performed by Michael and the team was efficient and highly professional.
Responsiveness from support team after first home charger that was installed did not work. They arranged a new one to be installed.
Very easy to use
Great communication from the team
The unit looks great and works well. The installer, Tom, was fantastic to deal with. Extremely customer focussed, he listened to my questions, took the time to explain everything to me, carefully walked me through all the functionality and helped demonstrate to ensure my understanding throughout. Thanks Tom!
Easy to read and install into car
Good samm size & decent amount of leed
I do not like "Help" option when I ask question. In response only the quotions about installation, why?
a great choice of products and services all offered in plain english, and with cost effective pricing to suit all budgets
Only used it once so far = but worked and was easy to use. Gave me 7.1 kw recharge rate and the App told me all about what was going on in real time.
The installer was great to deal with and explained everything about the installation - including why my regular sparky hadn't done quite enough in setting up the initial wiring. (Thankfully this was checked and picked up on.)
All me questions have been answered promptly as I've got used to the BEV charging world...
excellent service and very friendly and the instructions on what time of the day to use the charger was very helpful.
very easy to use the service was great they where on time very friendly they cleaned up and explained how to use it'
Great product type 2 to type 1 charger. Fast delivery. Would recommend.
Like:
Good communication with office and installation staff
Easy to use product
Dislike:
The installers did not clean up the mess - ie the brick debris from drilling holes
Excellent Service
The technician who installed my charger was friendly and professional. He explained what he would be doing and went through how the app works to activate charging. The product itself is easy to use and is very effective in charging my electric vehicle. I particularly like the functions where you can schedule the charging session to off peak times and that the app shows you the cost of each charging session.
Quick and efficient service
Installation was prompt & quick for the technician to install plus charging was explained so that could be understood
Quote was easy to receive.
After reporting the issue with our EV Charger, I was kept informed about the progress for the resolution of the issue.
The person who came for installation was good and polite. So all the rating was due to him. I started using the product now and its too early to make any opinion.
Service was prompt. Updates on installation and progress timely.
The Tesla charger set up was challenging but the installer Grant was great.
Great service, I'm very happy with the installation
The process was seamless from choosing the right charger to the installers who were also great! I’ve heard some interesting stories about chargers but this is so easy to use and the customer service was exceptional.
the installation contractors were very professional and easy to communicate with. unlike alot of contracted trades, they were experienced and punctual. the process of engaging jet charge was easy and communication timely and professional.
Efficient and very helpful service
From initial contact to finalised installation was only a couple of days.
Installer - Peter - clearly knew what he was doing and there were no problems with the mechanical or electrical aspects of the installation.
He even made a couple of adjustments to my switchboard to ensure everything was fully compliant, so this was not just a "tick-and-flick" installation.
Installed, configured, tested and done in just a couple of hours.
I'll be recommending JET Charge highly to anyone I know who wants their charging infrastructure supplied and installed..
I was concerned the system would be difficult to operate as it's located in an area with no Wifi. I was able to activate the charge both with my RFID card and also the app (connecting via bluetooth).
Very good
East of use and no fuss installation