Customer Testimonials
We have experience with the ChargeMate and when they are operating they work well, however we have had several internal power supply failures which were replaced under warranty. The warranty process is tedious and takes an inordinate amount of time, which is frustrating. When the devices have been repaired under warranty however, the users are quite happy with them.
We also have experience with JET Charge Connect. This system works well and the only problems we have had is when the user's account has not been set up properly. It seems that the set up process is a bit error prone. Most of the accounts have been set up no problem, but we have had a few that have taken days to resolve.
We also have installed the Autel A22 charge points and so far we have not had any problems with them.
Overall we are satisfied with JET Charge but there are areas for improvement if anyone is listening and has the authority and resources to take action.
The electrician was very informed and worked with us to setup it up according to our needs.
The communication through the office to arrange the install was a bit clunky.
Rapid, on-time and well executed. Thanks Sean!
The electrician arrived on time and was so professional. He installed the charger in the best possible position, left absolutely no mess behind and he called me later that day to make sure everything was going well with it.
The charger itself works really well and the whole process of organising, booking and paying for it was very smooth.
Awesome service,
They kept me informed all the way through,
Technician was on time and just got on with it without any distraction,
Very good all-round service,
Online client interaction portal provided by JET charge was an excellent way for client to interact and participate via installation photos and text. JET charge could provide an informed quotation based on knowledge of client installation and thus proving for more realistic quotations.
Telephone contact was very easy, staff very friendly, technical staff very knowledgeable and accounts very easy and friendly to deal with. Installation Electrician very friendly and communicated very well. Overall process seamless.
Delivery was fast and the price was good
Good Customer service & correspondence
EV charger installation was very cleanly done. This is the second time I have used JET Charge to install a Tesla Charger.
Great service from Tyler yesterday for the install, Polite, got the job done and excellent in the tidy up afterwards. Thank you
Any problem that might occur was fixed quickly.
All technicians we polite and professional,
Fit for purpose.
Seamless operation from booking to installation. Installers were professional, friendly and courteous,
Very accomodating with booking times, technician turned up on time was friendly and got things done quickly and neatly. Highly recommend. My install was a Geely EX5. Price was very reasonable compared to other competitors who tried to charge me an extra $500 for a very straightforward install.
Solomon was one of the best tradesmen I have met.
Very professional and explained it all in layman's terms
Thank you
Clear about booking date
Neat box
very professional electrician
Jake and Braith did a fantastic job on the instal, quick efficient and clean.
Good helpful service
The service was hassle free and perfect. I really enjoyed the online portal to upload photos and get an exact quote
Prompt, efficient and courteous
Reasonable price efficient, helpful and easy to deal with
Great support and advice on the phone and from the team on the ground
Competitive pricing and good delivery service despite Startrack's inability to send package to Post Office address without informing Jet
The whole process from getting a quotation to the installation was super easy. The whole team are very responsive and the installer turned up on time and was done a few hours later with minimal disruption. I think the power was off for around half an hour if that.
Very friendly staff who were happy to provide advice and recommendations that suited our needs. The installation was done to a high standard by a very professional team. Overall a great experience throughout!
Was Great to deal with jet change and especially the electrician did a good job and it was quick and fast installation.
Our charger was installed promptly and professionally! The electrician was polite and installed the charger exactly where we wanted it!
Customer service from Pauline was on point and my queries were able to be answered swiftly.
The team used to fit the EV charger were great, friendly and professional.
The product so far seems to be working properly with no issues.
10/10 experience.
Good communication throughout the process and very good install. Would recommend
Your services are very communicative and friendly. Archie and Lucy in the preparation phases and Jake and Lucy with the installation.
I accept the delay was volume due to the world oil energy crisis.