Customer Testimonials

Jaime was quite informative when I was deciding on which bike fit my needs best. The two young men who helped me yesterday when picking it up were also very helpful. I do not recall their names. Although they both shook my hand and identified themselves. But they were helpful and friendly like Jaime. Also you had exactly the bike I wanted in the price range I wanted to spend. Being in Seabrook is a plus I saved a good amount of money being a mass resident. I would not have made this purchase in Mass at the Danvers location because of this.

Great customer service and plenty of bike options.

Jamie was wonderful. Very helpful and informative about e-bikes but not pushy. It was a very comfortable environment and a great purchasing process for me who knew little to nothing about e-bikes.

Put a bike together for me same day i dropped it off.
Can't get better service.

Thanks

Very helpful and installed extra items free of charge. That is very thoughtful and I am extremely happy with the purchase.

Personalized service. In a world of faceless online shopping, going to Western Cycle (which is an hour and a half from my home) is a conscious choice. My first visit happened because they had the particular e-bike in stock that I wanted and it seemed that no one else did. I’d already tried buying an e-bike online and it was a disaster. I needed to talk about it and test ride it. The online experience had been s $1400 month long nightmare of email customer service with China. After buying I continue to shop for accessories and to have the bike serviced there because I don’t feel like a faceless statistic,. Yes, those accessories are cheaper on Amazon (and I do shop the big A) but not when it comes to my bike!

I recently bought a Norco EMTB from Western Cycle in Seabrook and couldn’t be more happy. The customer service was top notch from time of order to the day I picked it up. Jamie updated me at every step of the way from time of shipment to time of delivery, which was only 4-5 days over Black Friday. DeanO built it up within a few days of receiving it and I was riding with a fully charged battery the day I picked it up! I have several other bikes I’ve accumulated over the years and can tell you that kind of service doesn’t always happen so buy with confidence from Western Cycle.

Very helpful and professional

Jamie and his team are friendly, hospitable and knowledgable. It’s very refreshing to be honest. Many bike shops do not have this vibe or energy.
Have been very impressed and will start brining bikes to Seabrook for service. Brady (I think) was a very nice, cool guy as well. Happy Holidays!

You’re willing to go the extra distance to find the product your customer wants!

Excellent service

Looked like a very good group of guys and gals. Just night two Aventon Adventure 2. Extremely knowledgeable and eager to help. Will be going back to buy a hitch rack

The service was amazing! Jamie, Don and the rest of the team were so helpful and super knowledgeable about the e-bikes we purchased. The process was smooth, easy, and we have high trust that should anything go wrong in the future, we will be well taken care of! I would absolutely recommend Western Cycle in Seabrook to anyone!

Super friendly, non intimidating…

Great service and very helpful in picking out the perfect bike for me. Thank you

Staff was very nice and helpful.

Hello,
I brought my bike in to have some changes and upgrades done. The person in charge was very helpful made some great suggestions.
I dropped my bike off that day, all the upgrades were done and I had my bike back within 48 hours.
I couldn't be happier with the work, the assistance and the professionalism.
Thank you!
Name removed

Great communication, great accommodation of needs. Excellent company

So far great customer service

Very friendly and helpful. I brought my son in there to buy a bike for his birthday. The sales person helped him out and was very cool about it.

Service and selection. Jamie knows how to nail both. Tucker delivers on the floor.

Very helpful and professional with assistance with buying my grandsons bike.

Tucker was a great sales man and really listened to what we wanted. He was very patient and cared about our needs. Great experience and will definitely look to this store for all my ebike needs.

The entire staff is very patient and flexible.

Service was great! Very knowledgeable and kind, highly recommend!

Excellent bikes and customer service

Great customer service friendly staff. Jamie the owner really cares about his customers.

Very friendly and helpful staff.

Everything, Tucker could not have been more patient in explaining all of the various bikes to choose from. and was extremely knowledgeable in all of the various features that were on the bikes. Theresa and I will highly recommend Western Cycles to everyone. Also Jamie was very accommodating in trying to fit all of our biking accessories into our budget.

The entire staff at Western Cycle in Seabrook are terrific. It starts with Jamie the owner and extends down to every sales and repair/tech support staff member. Customer satisfaction always comes first.