Don Franklin Somerset Hyundai
132 Turner Street
Somerset
KY 42501
United States

Customer Testimonials

Report a concern   November 14, 2024 — Rated 10 out of 10 by D.P. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The sales people go out of their way , friendly, and they actually care

Report a concern   November 13, 2024 — Rated 10 out of 10 by K.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly and efficient

Report a concern   November 12, 2024 — Rated 10 out of 10 by W.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

This is a third Hyundai I bought and I've loved every one of them. I've had such good service from the dealership and the service department.

Report a concern   November 12, 2024 — Rated 9 out of 10 by C.M. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Knowledge, spotted
A problem & ask if I wanted it fixed with cost.
Friendly & serious.

Report a concern   November 12, 2024 — Rated 10 out of 10 by D.M. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Customer service has always been great with the last vehicle we got at don Franklin lot so keep up good work and we will continue to purchase from there

Report a concern   November 12, 2024 — Rated 10 out of 10 by K.P. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Excellent communication. Very timely with updates. An overall pleasure to deal with!!!!

Report a concern   November 12, 2024 — Rated 10 out of 10 by D.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Alec the salesman was awesome and done whatever he had to do to make the deal happen very great service

Report a concern   November 12, 2024 — Rated 10 out of 10 by J.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

I love the customer service that I got from Emily Haynes she was so delightful to work with she was very passionate about getting me in a vehicle that was within my budget and that met every need that I had I also love the customer care that I'm still receiving from Matt and finances as well as Emily still answering my calls answering any questions making sure I have the answers that I need

Report a concern   November 12, 2024 — Rated 10 out of 10 by J.R. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Great to warranties and service. Nice salesmen.

Report a concern   November 12, 2024 — Rated 10 out of 10 by D.D. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Friendly employees.

Report a concern   November 12, 2024 — Rated 10 out of 10 by L.H. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I like how you did what services needed in a quick way. A great job and I was well please with he job done. I really like the service people very professional.

Report a concern   November 12, 2024 — Rated 10 out of 10 by T.F.I. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Everything. Emily was ver nice and professional. She went out of her way to help.us find a vehicle. We love it and it fits our needs. Thank you for everything!

Report a concern   November 9, 2024 — Rated 10 out of 10 by B.B. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Everyone is very friendly and they explained everything about the vehicle I bought and all in all I love my new vechile

Report a concern   November 8, 2024 — Rated 10 out of 10 by C.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Great selection and the salesman (Andrew Branscum) was top notch in helping me find the perfect truck.

Report a concern   November 8, 2024 — Rated 10 out of 10 by T.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I had a 2018 Hyundai Tuscan that was totaled from hail damage. I didn’t have any issues with the service department in Lexington until I bought a new Tuscan in January of this year. I don’t know what happened but the service is now horrible. The employees won’t speak, look at you and do not care about anything that you have to say.

About 3 months after I bought my new Tuscan, I started having issues with my brakes. Needless to say, after several attempts a simple brake issue was never repaired.

Luckily I decided to take my car to the service department at the Somerset location. The people there are amazing. They are so kind, friendly and prompt. It did not take them any time to figure out the problem and replace my front rotors. My car has never driven better.

I am so grateful for their professionalism and kindness. I can’t say enough good things about their service department. I will gladly continue to drive an hour as opposed to 15 minutes to have my car serviced. The service department in Somerset is the best!!!

Report a concern   November 8, 2024 — Rated 10 out of 10 by G.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Loved everything about the service they done everything they said and kept me undated along the way it was an awesome experience. Service department was awesome

Report a concern   November 8, 2024 — Rated 10 out of 10 by B.J. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Efficient and friendly service, comfortable waiting area

Report a concern   November 6, 2024 — Rated 10 out of 10 by D.W. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Very friendly and will try their best to help you in anyway..

Report a concern   November 2, 2024 — Rated 9 out of 10 by A.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service staff at Hyundai in Somerset are friendly and helpful.

Report a concern   November 2, 2024 — Rated 10 out of 10 by J.H. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Timeline

Report a concern   November 2, 2024 — Rated 10 out of 10 by S.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Professional courteous staff, very helpful

Report a concern   November 2, 2024 — Rated 10 out of 10 by J.K. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The style of vehicle for the price point. Great sales people

Report a concern   November 1, 2024 — Rated 10 out of 10 by A.H. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

I absolutely love my car. All the different features of the Hyundai Elantra. The service was amazing. Everyone was on top of giving me the best experience.

Report a concern   November 1, 2024 — Rated 10 out of 10 by L.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very attentive service techs! There was a little bit of a wait but I hardly cared because I was comfortable and brought up to speed with everything going on with my vehicle. I’ve been a Hyundai driver for at least 20 years. I’ve loved every vehicle I’ve bought! And it has been quite a few!

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.P. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Punctual, friendly.

Report a concern   November 1, 2024 — Rated 10 out of 10 by E.G. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Was great

Report a concern   October 31, 2024 — Rated 10 out of 10 by D.R. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Quick service

Report a concern   October 31, 2024 — Rated 10 out of 10 by E.C. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Emily Haynes was amazing and very helpful in every aspect of the purchase of my new 2025 Hyundai Tucson Limited AWD.

Report a concern   October 31, 2024 — Rated 10 out of 10 by S.T. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Great Hyundai cars, friendly people, knowledgeable sales rep Emily Haynes, is the greatest! She knows her customers and knows how to put them in the right car. The blue link for life and 3 yrs of oil change was a fantastic bonus!

Report a concern   October 31, 2024 — Rated 10 out of 10 by J.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Always fast and thorough.


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