Customer Testimonials

Service was very good the car is running good no problem

We love everything about it especially the gas millage.. we would recommend others to buy from your lot everyone was really nice and willing to help. The man that helps us worked very hard to find us the right car to suit us.thank you so much

Sales person was Emily and she was really great works hard and really friendly.

The friendly and helpful staff

Friendly people and always ready with answers

Vehicles are dependable. Service department is very efficient.

I like the warranty and the extra perks such as the oil change and car wash.

Huge selection! Salesman Ron Randall was awesome, very patient and professional

You went above and beyond to make sure I drove away with a vehicle and I am very satisfied. Thank you once again.

Service department is Great checking everything on my vehicle and going over everything So clean on inside of shop and making sure that your vehicle is covered properly for repair

I really like how like how they treat a treat a woman who comes in to buy a car!!

The people was very nice & helpful

After dropping my vehicle off to be serviced for some recalls the workers at don franklin kia we’re very attentive and even text me from a number letting me know i could text them at any time and ask questions. very good customer service.

I do it was great I want to thank Chris and Gary

They took care of recall in one visit

Sasha Stevenson was absolutely amazing she will be our go to from here on out for any vehicle needs

Sasha Stevenson was very knowledgeable and didn’t beat around the bush. She found us what we wanted and stayed with us through every step. When we come back she will always be our sales person

Car is very nice gets amazing gas mileage and the service was fantastic

He was very nice and knowledgeable

New showroom, quickly got our car in to be serviced. We also test drove vehicles and the salesman was very informative, but not to pushy!!!

Professional courtesy

Friendly service and upfront pricing

Good quality and friendly

Emily did great job and she is doing follow ups. I don't know if there a mistake made or if I missed something but I noticed a week after the sale that negotiations started $35,700 something, but my window sticker that I did not see was $33,785. That's $2000 above sticker price. I'm confident that when I get to talk to Emily again it will be fixed or explained. If not then Zacchaeus paid his debt. Also we talked about a trailer hitch at the very beginning of the journey and the next day after the purchase I remembered it so when I contacted Emily about it. She did a great job in finding out what we can do to get one on. At no fault to her though I was treated as if I had bought the truck from another dealer and was going be charged a very high labor price. After a small tantrum on my part the hitch was put on and waiting on the wiring harness now. I felt for a small moment that since deal was done there was no service after the sale but now being made right. Not the Don Franklin of the 80's and 90's, but I also Understand that I'm not dealing directly with Eddie anymore. I just want to say that I cannot come up with enough positive words to express my wonderful experience working with Emily Haynes. And if I ever deal on a lot that she is working, she's my sales girl.

Depends

Knowledgeable and efficient!

Sales people

I did a lot of research on SUV’s before settling on a Hyundai Palisade. We checked other dealerships but they did not have many Palisades to choose from. Don Franklin had a wide variety to choose from and Sasha, our sales rep was very knowledgeable, helpful, and low pressure. Car buying is stressful in the best of circumstances—-Sasha helped take the edge off.

Friendly and professional staff that were very helpful. Hyundai stands behind their product to the fullest! Don Franklin's service department was excellent.

All of the employees at Don Franklin Somerset were more than happy to help my family out with anything and everything we needed. They not only found us the perfect vehicle for our family, they treated us like apart of the Don Franklin family without hesitation!