Customer Testimonials

The warranty

Products are good quality and the personal are friendly and helpful

Alec Gover was awesome. No frills plane good guy. That’s who I want to deal with.

Everyone was very nice.

The Santa Cruz is just what we needed and more than we expected.

Emily Hays was the best at helping me. She was knowledgeable and did so much to get me the kind of deal I was looking for.

Very good a very special thanks to Ron Randall our sales person

I love my new Hyundai. Sales Team very nice and polite and worked with me.

Jordan has been working with me since I bought my vehicle brand new to help me make sure I keep in compliance with the Don Franklin warranty which makes it a lot easier to keep up with the recommended maintenance and to extend my suv's life.

I like the way u do business explain everything thoroughly and get the best deals u can

Getting oil change is great,but don't want to have my car painted there anymore because it's been in your paint shop 5 times

Chris McBeth seems trustworthy. Vehicles are dependable

Nice and friendly

Everything was great

We love the dependability of the hyundai santa fe and sonata. The sales deals are always smooth with Ron Randall. This makes 3 that we have bought from him. We even waited for him to get back from vacation to go to the dealership just so we could work the deal with him. The service department is always quick and courteous to get our vehicle serviced correctly and on time. It's a great dealership.

Fast friendly and knowledgeable service

Sasha was wonderful. I will definitely recommend her to anyone needing a new vehicle

Always have taken care of my needs when it comes to sales and service .

Friendly service nice clean facility I want to give John in the service department for his fast friendly service also a special thanks for the lady from Hyundai I don't know how to pronounce her name but she also done a great special thanks to her for taking care of the warranty on my sonata I also special thanks for the sales man that sold my daughter her first car this is the third family member to buy a car at Don Franklin and looking for the fourth if I could say what would help in selling a used or new car is to get the customer the best financing possible that will help with them coming back for another one also to make sure they have a good warranty on the used car like I had so I will give you a 10 thanks. Name removed

Excellent costumer service, salesman and manger will go out of there way to make you satisfied with your purchase.

Efficient and very professional

Basicly.. it's easy to set up an appointment.. and I like the fact that you'll have a record incase I need to use the warranty..

Excellent service!

I will always go to Don Franklin! I have always been treated with respect. The salesmen/saleswomen do everything they can to get you in the vehicle that you want.

I have a 2020 Hyundai Tucson, there has been a vibration in it for almost 3 years. This problem has elevated my blood pressure a lot, nothing seemed to resolve this issue. David Couch service manager at Hyundai of Somerset, took my vehicle and kept it for almost one month but gave me a loaner car. He resolved the vibration in my vehicle, him and the staff were very nice during this process. I am sure my behavior during this was not very pleasant and for that I do apologize! Yes, I would recommend this Dealership’s Service Department and products to family and friends. My daughter has the exact same vehicle and she comes from Hazard to Somerset to get it serviced and repaired! Thanks guys , really appreciate all you did!!

The fact that you all broke down everything for me because I wasn’t understanding it, even going as far as to Google some things to help me better understand the pricing and interest and everything

I just enjoy doing business with Don Franklin & the staff

The sales lady was so patient and helpful throughout the process

Sasha was very helpful and not pushy.

Kristian was very helpful and went out of the way to find a auto in out price range