Customer Testimonials

Very helpful and professional. In and and out

I found Dakota and the staff to be friendly and engaging, and very competent in caring for my bicycles. They completed their work and delivered two days early, and I am delighted with the quality of their work. I will definitely do business with them again in the future. Thanks, Dakota!

Great customer service

Great service crew!

Very knowledgeable and helpful. Reasonably priced service. Top notch.

Excellent selection of quality products. Everyone was friendly, very knowledgeable of the products and questions I had about derailleur options and helmets.

Great service. Good selection

Quick and convenient

Very personal. Helped us find the right option for our budget and helped us set everything up.

In this constrained procurement market, it is nice to have a shop that is capable of ordering parts.

Convenient location

All around wonderful experience. Kelly was so knowledgeable, helpful, friendly and is the reason I am locked in as a customer. I left Fort Worth Cycle and Fitness with my bicycle a couple of mornings ago because they completely had no respect for my time, bike and money. FWC&F told me I needed to replace my rotor (Bike Mart confirmed that I did not) I was told so much that was not true at all for them. But! This review is not about them. It’s about my all around wonderful experience at Bike Mart. My family will make sure to use them from here on out. I trust them with my bike and doing what’s best for me and not just trying to make a buck. This is the place to go!

James And the crew did an outstanding job really appreciate their thoughtfulness and helpfulness with my bike purchase

Atmosphere mostly. The prices are too high.

Great selection, variety of choices. The staff was terrific, friendly, knowledgeable, professional and very accommodating. I made several trips trying to navigate a purchase and each time was a wonderful experience.

Aubrey and staff were awesome with helping me build my wheels - top notch!

patience and genuine interest by staff to deliver personal attention based on individual assessment for bike needs/wants. No judgement by staff as to price points and customer's choices.

very friendly and quick

Very friendly and knowledgeable!

I'm old-school Hoyt, so I've known Bike Mart for a very long time - long distance. Y'all are so close to home (blocks), everyone is very friendly and welcoming, and the stock is HUGE. We are so glad Bike Mart is here in FW!

My son and I came in for his first big boy bike. Dakota was patient and took his time with my 5yr old and got us everything we needed. Thanks for everything!

I always had my Trek Domane serviced at what used to be Mellow Johnny’s which is now Bike Mart Fort Worth - The Trailhead. I’m actually amazed at the difference in service at Bike Mart. I just had my bike tuned up and it’s like a brand new bike again. Great service and bike techs are top shelf. Thank you!

I love the bike shop, it’s awesome it’s right on the trail and has a great restaurant connected to it. Good selection of accessories and bikes. 100% worth the drive from Dallas!

Excellent service tuning up my Specialized Roubaix!

Folks were very knowledgeable, answered my concerns and the purchase was very easy to the point I rode my bike out the shop and onto the trail.

Great new array of products. Kelly and the mechanics are quick to engage, do great and timely work. The staff is WAY more friendly and communicative than the former shop. Keep it up! You’ve won ALL my business back after going elsewhere for several years!

Kelly did a great job getting my bike fixed up and was a pleasure to work with.

Everyone was so helpful, I got help loading up the bike I purchased from bike mart. Overall very helpful and I will come back very soon

Quick

I had a great time at your store. I hadn't ridden a bike since highschool so I was lost when I first walked in. There are so many different styles and types of bikes. The staff was extremely helpful educating me on the differences. After asking what I would be using the bike for primarily, she was able to grab the perfect bike. I rode it around the parking lot a few times and fell in love!! They installed a water bottle holder and a kickstand.
I also got a helmet. My boyfriend needs a bike and we will 100% be back to this location to get his.