Customer Testimonials

Awesome customer service and availability of products. What more could you ask for from a LBS? Thank you!

Friendly and knowledgeable staff

Great quality equipment with a friendly staff!

Tyler in bike service walked me through what was going on with my bike and helped me understand my bike. He fixed my bike quickly, but still took time and care for the more tricky elements of the repair. I learned a lot and felt confident walking out of the shop ready to get back to biking.
So fair the actual product I got (new brake pads) have been a game changer! My bike is much safer, and I know I could stop on a dime if I needed to.
My bike was so well serviced that I doubt I will need repairs any time soon- but when I do, I’m coming back here!

Great selection & knowledgeable staff.

Mark was very knowledgeable and honest!

It's the best bike store and ship around. The folks who work there are top notch. Gracias!

Helpful and friendly

Very helpful indeed

Excellent customer service as always and the guys actually helped me find a product that was less expensive than what I had picked up because it wasn't what I needed. Love the fact that they don't try to upsale/oversale bc they know I'll be back for more!

Great helpful and attentive staff at this location.

good inventory to make selection; knowledgeable staff

excellent service

Everyone is at Preston Hollow BM is friendly and knowledgeable on the items I needed to add to my bike. And they installed my bike lights for me too! Thrilled to have a BM closer to my home!

After the initial break in period my new bike(s) were tuned up better than when they were purchased new. Tommy was quick and the whole processes was flawless.

Local. Kind. Low key. Sweet. Helpful.

Fantastic service knowledgeable staff!

I was satisfied with the price of my purchase and also the quality and care and concern shown to me by J.P. my service rep.

I ordered a GRX derailleur and a braze-on clamp adapter on Bikemart’s website. Bikemart was very helpful when there was a question about availability and the item arrived at their nearest store exactly when they said it would. Excellent service, many items in stock that are out elsewhere and clear and helpful communication.

Excellent bike service Dept. Good variety of brands

Great selection, friendly staff, convenient locations

I needed something so simple...a bike bell for a 12-year old's bike. Mark treated me like a valuable customer and with respect...showing me the vast assortment of bike bells available, letting me ring a few..hahaha...choosing one...and then Mark was kind enough to install it.

Really appreciated all.....we live on West Amherst right behind the store and so glad to partronize our neighbor !!! KC

Staff is very knowledgeable and helpful. Thank you

staff always friendly and helpful

Great service. Great products. Had exactly what I needed.

Great help, great store thanks!

Thanks for tuning up my son's bike!

Mark provided my wife with GREAT service with the purchase of her first road bike. He took his time and explained everything she needed to know and learn.

I was over in your area from Shreveport, LA and thought I would stop in and see if y’all had any Sram eTap shifters for my 3T Exploro RaceMax gravel bike since I’ve been waiting so long! I met Andrew in your service department, he was great and hooked me up with the shifters and brakes!!! I brought brought my bike back over Tuesday the next week and it was ready that afternoon!!! It was so nice to visit a bike shop that has everything in stock and people that are knowledgeable and caring!!! You are my bike shop and will travel 3+ hours to bring my bike for service!!! You guys are the best!!!

Got eBike serviced.
Very helpful staff. Fair price and job done correctly and quick.

Keep up the good work.
Cheers!