Customer Testimonials

Friendly and knowledgeable staff. They are very helpful and go above and beyond

Very nice attentive service with a quick turnaround.

Got me in and out within 48 hours. Always friendly staff...and they have dog treats!

This shop has gone above and beyond twice for me! The service team changed a bled a set of brakes for me even though I walked in about 40 min to close. Then these same guys also were able to get my Rock Shox SID Ultimate warrantied for me through SRAM! THey kept me informed all the way through without me having t follow up at all. Great shop! They have my business!

Great service and friendly staff!!

Consistent friendly, prompt and professional service from Andrew!

Every one was so sweet and helpful!

Simply put your products can be purchased many places, what sets you and specifically the Preston Hollow store apart is the customer service I experienced from Kevin, JP, Matt, Toni, and the rest of the crew. Simply outstanding. It was an absolute perfect transaction, unlike my experience at your Fort Worth store which I will never set foot in again andnit is only 2 miles away...

I made a $5 purchase of some nutrition supplements, and you want a survey? Mark Manson is the best you'll ever have, and I am so glad to see him at the Lovers Lane store now.

Very accommodating concerning pickup and delivery of bike. Work done correctly.

Service is outstanding and the store has everything we need

Attentive . Had what we needed.

Good looking shop, great service, and good selection

Knowledgeable staff

Every single team member there is always welcoming and extremely willing to help

The first gentleman who waited on me last week sold me bike shoes that were not correct for me and my use. They were also too big. He seemed completely unconcerned about his service.
Yesterday, I returned the shoes and was greeted by a delightful gentleman who actually ASKED me how I planned to use them and made a completely different recommendation. He also sold me a tire pump and took the time to determine what type of valves my bike had and select the appropriate one - PLUS - showed me how to use it. Also, the sales manager who checked me out was very pleasant!
I plan to find out the names of both so I can let you know who needs “help” and who needs accolades!!!
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Phone number removed

Great Customer service. Knowledgeable staff

Fast service
They were very attentive

Best customer service in town. Very friendly and helpful.

10 out of 10!!!!!!!!!!!!!!!!!!!!!!!!!!!

Quality service in a timely manner

Great service ! Thank you

Friendly and informative

Great staff, great profit line

My wife and I worked with Pete to purchase two Trek e-bikes with all the ‘trimmings’ - excellent experience all around. Pete is a terrific resource and a top-notch sales person; he knows… EVERYTHING! We took the bikes out on their maiden voyage this afternoon at Lake Fairfield State Park - awesome ride! Thank you, Pete, and thank you RBM!!!

The best service I’ve ever had at a bike shop. Came in for a bike service class and the gentleman was super nice, knowledgeable and passionate about cycling.

Will advice my cyclist friends to make an effort to visit the Preston hollow location.

Knowledgeable

Are you have quality products and the technicians know what they’re doing. They also treat you with respect and are very polite.

Good service

My experience here was beyond what I’d imagined. The staff was amazing and very helpful. My bike rental was great, and I certainly will be back! Thank y’all so much.