Customer Contact Testimonials

Love the workflow and visibility of the claim cycle in the system. The team is always super helpful with any questions or issues.

Lynette was very helpful as usual!

I have now worked with Raintree and been a client since 1999. I have found the client services staff to always be helpful.

Zarah is incredible and so easy to work with. She goes above and beyond to make sure that I understood the "in's and out's" of Raintree. I am so much more knowledgeable because of her. We are now ready to launch our patient dashboard and would not have been able to do it without her tireless work. Thank you from the bottom of my heart!

He respnded very fast and resolved our issues

I really like Raintree systems. I do feel like the customer service has changed. There are less knowledgable people to help with questions and everything has to be set up as a case that ends up taking days to get a response for. Its frustrating trying to get the reps to understand what the issue is and then have them set up a case. Often the case is set to close in 5 days and if your not paying attention you don't get the answer you need. Everyone is very nice and easy to talk to it would just be nice to have people who understand the ledger better answering phones.

You representatives have really assisted our team in customizing our system. We appreciate their thoughtfulness when answering questions and taking a deeper dive into what the real problems are behind our request. It makes the experience much better and shows us capabilities in the system that we may not have fully understood.

Thank you,
Team MOCO

Always responsive to my questions.

Love the color coding and the EASE with doing insurance tracers! Customer service isn't too bad. REALLY good compared to ChiroTouch! We use both programs in different offices. Trying to switch to Raintree!!

The system is easy to navigate and there is always someone to help.

I love all the user groups and what information they have to share. When there is an issue or we would like to make changes, they are addressed very quickly. The company has a great mission and we are happy to utilize their programs.

It's so easy to get in touch with the representatives and to find the solution to your problem! Very helpful!

always friendly and knowledgeable and fast response to fix or change things

Everything!

All of the representatives are very nice and try to be helpful.

Easy to access and gain assistance as you need!

Knowledgeable about the product

Responsiveness and innovation

Very friendly and informative.

They're always are very helpful if there is a problem, and they're very quick to solve the issue as well.

I like how the support representatives are thorough in asking many questions in the issue at hand and that the representative will state "i will take this to my support group and get back to you as soon as possible" and then will follow up quickly with you.

Willing to customize a feature to better fit a companies process

I have been with Raintree for 20+ years, through bad updates, good updates and the best updates. The representatives are friendly and helpful and they're very responsive to any needs, questions or ideas.

I have been working with Heather Raper on a couple of issues with our EMR. She has been outstanding to work with. We are a small office so frequently it is a one man show for me as an owner. Heather made is so easy to get the issue addressed. Thank you.

Quick response time.

I appreciate the fact Raintree is easy to customize, and very willing to listen to our ideas, suggestions, and needs for evolution of the system.

Very helpful reps and great customer service. Quality product.

I love that things can be tailored to how we need them. Things were a bit different this last year, but I also really like that a representative has been present in our office post conferences to help us fine tune what we saw in conferences, as well as add more features. This has helped us discover aspects of the system that we are not utilizing.

I like that it is usually easy to get ahold of someone for help.

Very informative and supportive!