Customer Contact Testimonials

Support, engagement and relationships.

I have started using the help desk option and the staff is kind and helpful. If they are unsure about the answer they will do their research and get back to me.

Stephanie Berrios has been a tremendous help to us in getting us set up to begin using the Campaigns and Jouney System

I enjoy talking to someone and not written instructions on how to do something.

Taking the time to explain if need be / going over again.

Friendly never rude.

I do like getting a rep on the phone as needed who is helpful.

Always available.

Zarah has been great through the implementation process. I'm glad she's been there to help our company through this transition. Not sure we would have been able to do it without her.

The system is very robust - there are a number of features that we really like.

Auth alerts and tracking for the front desk.
POC tracking.
Interactive AR report.
Follow-ups in general - this allows you keep track of claims that need immediate attention.
The list goes on...

Customer support is friendly and knowledgeable - if they don't have the answer to your question or problem they find the answer / solution. They are very easy to work with.

Very pleasant staff.

Prompt response to issues

Your representatives are very responsive, knowledgeable, and patient.
Liz helped me resolve my issue very quickly during our telephone/shadowing session today.
Thank you. .

Raintree has been the most user friendly EMR system that I have worked with in the 30 years I have been involved in medical billing.

Customer service quickly responds to any issues or concerns through their convenient customer portal.

Raintree's engineering team continues to work to enhance the overall operation based on customer input and installs period updates to accommodate their users.

Very nice and helpful

I like that the company values and is receptive to customer feedback to make the system the best it can be.

We love the EMR and the Dashboard. Everything is very intuitive. The Implementation Consultants were fabulous and always went above and beyond to meet our needs.

I love that everyone is so knowledgeable, and also quick to find the person who is the expert in the subject matter at hand when I have questions.
I appreciate the quick responses and the knowledge base Raintree staff has.

Raintree is very responsive. All team members have been very helpful all throughout our implementation process, which has included quite a bit of customization. Nik has been awesome to work with!

I would highly recommend raintree. The people are friendly helpful and knowledgeable. They not only solve problems but teach you in the process. I love learning and appreciate the time they take to make sure I understand what caused the issue and what the solution is. Great company.

easy to work with and always there if I need assistance

Very helpful.

Thank you Meena for all your help.

I appreciate that the team at Raintree is open to suggestions and ideas that optimize Raintree for everyone who uses it. Each representative is helpful and interested in making the user experience a positive one.

Orlando went out of his way to figure out and fix my issue.

I love Raintree! It is very user friendly and has amazing customer service!

I like Jim, very knowledgeable , he can figure out the problems quickly, fix them a very efficient way. He brings a lot of value for Raintree.
Monica is great, she is a wonderful customer service personnel, profesdiol attitude with helpful manner.

Expertise, prompt and professional

The client services support is outstanding. Anything that needs escalation will be prioritized to come up with a solution.

They have been extremely accommodating. We executed a re-discovery and uncovered a lot of functionality we were not taking full advantage of. The Enterprise Team has created a list of recommendations which we will be prioritizing and working through implementing over the next several months. We are ecstatic to be working with this Team and are really looking forward to the efficiencies Raintree will afford us.

Implementation was challenging, but the efficiency of my clinic has improved and will continue to to improve. I look forward to learning more of what the software can do in the coming years.

Responses and communication are consistently quick and easy to understand!