Customer Testimonials
I like that you offer the price lock in option. This saves the consumer a lot of money.
Great customer service, prompt, professional and friendly
dependable, good purchase options
Prompt, quality service! I Never run out/ need to call! THANK you!
You are always very helpful and right on time with any services we need. Employees are very friendly and knowledgeable. They have always answered any questions or concerns we have.
I would highly recommend Phelps Sungas to anyone.
Dependable
I have had Phelps SunGas since 1994. They have always had very helpful and friendly services.
you have been good about making sure that I don't run out of propane.Your Canandaigua office is handy for me.
Phelps has consistently delivered propane on a timely basis. The delivery agents have always been very friendly and professional. The reduced rate for our level of usage has been appreciated, and when a problem with the rate came up, it was addressed and corrected promptly.
Guys they came out where great.
Fast, efficient and friendly!
Reliable delivery and service and the option to lock in your price for the year!
Prompt service and courteous staff.
We are on a yearly plan. I like that you are willing to negotiate the price and you never let our tank get too low. Also, your office people are always helpful and courteous.
Good customer service
The 2 men who brought the tank were professional and explained everything about the new gauge & how it worked. Also checked everything inside to make sure it was safe.
Courteous and friendly service.
I like the fixed rate that is offered each year. The employees in the Geneva office are very helpful.
EVERYTHING! I love the automatic refill of propane, and when they make a delivery, the truck is so quiet, I don't even hear them in our driveway! We find the receipt on our front door knob and they are so quiet, our dog doesn't even bark! I love the budget billing so I know every month what to pay. And I can see how full our tank is by going on their website from the comfort of my living room. They also clean our furnace for a very reasonable fee. And if I have a question, customer service is so helpful! We consider Phelps Sungas part of the family! Thank you for all you do!
Great customer service.
We have done business with your company the whole 31 years we have lived in our home. We like the budget plan because it helps with arranging our budget. We do not like it that it has been taken over by another company because when that happens, service always declines but we will give it a chance.
The service guys are great!
Personal attention by the staff. Friendly driver.
We’ve never run out of fuel. You also seem to work with us to deliver fuel as the road conditions allow. We had a misunderstanding once and it seems to have been resolved.
There when I need it and questions are answered promptly. Friendly people you employ.
Very reliable
service and personnel
Delivery of Propane is good and reliable. Issues that may arise are resolved quickly. I’m looking forward to my next top-up before the end of April 2021.
Reliability. Annual contract to lock in price.
Always pleasant.