Customer Testimonials
Always the best service and the best products!
Friendly, competent, enthusiastic staff that offer their seasoned expertise in repairs at a very reasonable cost.
Service was estimated with cost, and completed in timely manner. Definitely will continue to use Trek Alamo.
the guy who replaced my tire was knowledgable, efficient and very nice.
Both Dave and Rob were so nice and hella helpful!!! Answered all my questions. Patient. Not pushy. I’m definitely recommending this place to friends.
Service was outstanding. Trek was one of 5 stores I went to looking for some winter riding gear. The service at Trek was the best of them all!
Great bike store. Knowledgeable and friendly service people,
Great, Helpful personnel. They took care of my need very quickly so I could get on my bike ride.
Thanks !
Wes was a great sales person. He helped inform me of everything I needed to know about getting a road bike. He took time to explain the trek line to me.
Curtis was friendly and professional and was able to help me with a new pair of shoes in a short time.
Fast, professional!
Consistency. I get flat tires regularly on my e-bike and I bring it in for you all to replace the inner tube. I have been helped by most of your staff and it is easy and painless. Yesterday, I felt that one of your staff members could care less about helping me. He was super short and not particularly friendly. He was very busy helping a couple who just purchased 2 new bikes. Chatting away. Everyone else was very friendly and helpful.
The service team is super helpful. This is my first experience with tubeless tires and the tech gave me a mini clinic on care and maintenance.
Prompt skilled and flexible. They handle well my special needs
Very knowledgeable and offered extensive service options. Work done on my older bike was far better than I expected. Everyone was friendly and helpful. I would highly recommend this bike shop.
Trek provides quality service and products.
Very good service
Very friendly staff, GREAT service!
Knowledgeable, efficient, reasonable pricing. The general maintenance and repair of my bike made it like new.
Regular customer, good products & service. Thanks!
I recently visited this store twice — once to purchase accessories and consumable items, and again to test ride a bicycle.
During my first visit, the staff kindly recommended that I try a test ride. On my second visit, I had the opportunity to actually ride one.
The customer service was extremely friendly, and their professional knowledge of the products made the entire experience very satisfying. I truly appreciated their attentive and expert support.
The products are top of the line, there’s a lot of
Options to choose from and lots of help.
Alex was great
Very Satisfied with the service and the bike.
Very good!!!
Staff! they are the best! this shop is run SO well. The services I received we completed very quickly and done WELL!
Great bicycle mechanics, thanks
Fast and professional bike service department. Parts on hand and service performed correctly the first time. Commissions 10/10
I love the various accessories available for me to choose from! And the Electric E-bike that I got from the Trek store is awesome! Thanks
I had an outstanding experience at the Trek San Marcos store. Everyone I interacted with — especially Kelsey and Vern (I believe that was his name, the tech) — was incredibly professional and went above and beyond to make sure I was happy with my purchase. They helped me select the right accessories and ensured my new bike was set up perfectly.
I drove a decent distance to get to this location, and it was absolutely worth it. The store itself is impressive — clean, well-organized, and stocked with far more inventory than other Trek stores I visited beforehand. Thanks to the entire team for making this a buying experience I won’t soon forget.