Customer Testimonials
Trek products are generally of high caliber and quality which I look for in my MTB and EMTBs.
I’ve had good experience with my local Trek service and parts department.
Everyone is very friendly and helpful and also very knowledgeable, thank you guys.👍
I've been having my old road bike serviced by Trek in Livermore, California for years. I like the service quality and the knowledgeable staff. I just bought a new Trek Madone and love the new technology and support I've received from the staff in the store.
So, I needed a new brake handle and when they rolled the bike out is was Shining!! Clean!!
I guess you guys changed both of the handles?? I felt like I was riding a NEW bike!!
Thank you so much !! K
Excellent and supportive service and staff. Great shop layout too.
Trek is Trek, but the service at this shop has been really outstanding. Between Jake, Chris, and John, not only remembering me but also their friendly support with my bike purchase, I have no reservations about spending my bike money with this shop vs. online. It’s always a pleasant experience to drop in.
This Trek store is highly competent. Employees are super polite, attentive, diligent. Turn around is excellent. Mine was less than 8 hours!
Very good service
Great products, great service, super friendly.
Friendly and knowledgeable
The ease of calling, dropping off and safety awareness by store personnel.
Turn around time for service is is fair and often exceeded.
Dan and Larry were very professional, knowledgeable, and good listeners.
service was excellent. Very friendly mechanic. He took care of my bicycle right away.
Very fast and friendly tire change! Saved my bicycle day!
This is the best bike shop in Seattle and around. If you need any support, reach out to Alex Ortiz and he is going to go above and beyond to help you.
I've come to Trek Napa to pack my bike and I couldn't say better things about the service and the care they had with my bike. They are absolutely great!
I have a Trek Domane+ that I have serviced at Trek Bikes - Alamo. The team at this shop, from sales to service, and management is incredible and always has your back, especially Marcus. He knows every repair and maintenance detail on the Trek e-bikes and is extremely proficient and reliable. I appreciate his working with Trek Corporate on identifying and covering warranty issues. My Domane+ is a fun ride and it’s great Trek has local shops to support you after the initial purchase.
Blake the young man at the store that day was so very helpful with equipment,maps,apps,drinks anything you needed. Trek truly has a top notch guy, he represents Trek well. The bikes were awesome but Blake made the whole experience a very fun day. We will definitely be back.
Thanks so much,
Jonathan and Tina
Marcus was great, very helpful and turned bike around quickly after service!
TREK makes it easy to find great bikes and gear, with products conveniently located at their retail stores in all the best riding locations. Specifically, the Alamo store offers exceptional service: Head Service Tech, Markus, is not only incredibly knowledgeable but also a genuinely nice person to be around. Along with Scott, Paul, and Adam who greet you at the door, the entire team makes every visit welcoming and helpful.
I have 3 Trek bikes and they are all built very well and handle what I need them to. Plus all the staff at our location is very helpful and knowledgeable.
Marcus was helpful, knowledgeable and fast.
Great no pressure customer service. Gives options for
repair problems
Trek has great bikes and Joe was absolutely fantastic and made the whole process very enjoyable and low-pressure.
VERY PROFFESIONAL in all aspects!
First and foremost, the staff. The entire staff are knowledgeable, friendly and professional. They always greet me by name, ask about me, my family and then my bicycle concerns. The store is inviting, relaxed and comfortable. I have never felt pressured to purchase any products. Any questions or concerns, regardless of how basic, are answered with sincerity.
Brought my Specialized road bike in for a tuneup and it was ready the next day to be picked up.
The Trek staff was welcoming, helpful and quick. The price was also very reasonable. I will be back to use their services next time.
I had a lovely time in your shop: the staff were all super kind, friendly, and helpful. I stopped off for a simple tube replacement, done within 20 minutes. Really nice vibes from everyone and would highly recommend to others!
Great service, excellent communication and support.
Got me not to buy items I thought I needed, but really didn't.
I’m very happy with the work and the advice provided. The only reason it’s a 9 instead of a 10 is that it took almost 2 weeks to get the service done because there wasn’t any availability.