Customer Testimonials
Great customer service. I’ve always received prompt responses to my inquiries and they helped me set up my new account quickly and seamlessly.
Very courtious,great services,
Great job
Technician was great, on time, took all safety precautions, very neat and left area clean (how he found it). took all safety measures during this (covid 19 pandemic as well). Friendly and knowledgeable. Highly recommend him as well as Eastern Propane. ( this was our yearly service cleaning program)
Driver is always polite, and responsive.
Very consistent and very easy to communicate with and deal with! This is very important to us!!
Thanks
Front office is efficient, quick dispatch of fuel deliveries, drivers are alway courteous
Service is great as always for the past 30 years. Calls are always answered and any issues are promptly resolved. Thank you.
My wife smelled propane when she opened the door to our new, but vacant home. She opened the windows, went outside and called Eastern Propane. They sent over a very nice technician who identified the leak and shut off the gas. Thankfully my husband was able to repair it and called Eastern to test the system and turn it back on. When he and his colleague tested the system they identified two more leaks with my husband present which he repaired as well. One of the Technicians returned the following day, tested the system and turned on the gas. We really are thankful they tirelessly worked to make sure all the leaks were sealed and ensure our safety!
Fast, friendly, financially sound. Love that you're just around the corner. GREAT staff
I like Eastern service never have to worry about running out of propane.
Good service on the spot.
We've been customers for over 25 years and have always had prompt, reliable service. When we've had a problem, a technician has always come out to take care of it in a timely manner.
We love the company, have been using them since 1998 (22) years
We have been Eastern Propane customers for nearly 20 years and we are very happy with their service. They are courteous, efficient and friendly. If you have propane needs, we would highly recommend them.
Knowledgeable and helpful staff. They explain any questions I have.
Prompt delivery. Fair prices.
Were quick to reppnd when we had a problem
When ever I need them there available. Great customer services. I had an issue with my bill and got it resolved within 24 hours.
I've always been very satisfied with the Eastern Propane refill service.
38 yrs. not one complaint.
We are a new first year customer as we installed a propane gas fired generator in July. We were very impressed with Eastern Propane during the installation process and service. Recently while driving on our road, I saw an Eastern Propane truck and asked if he could stop at our home also to fill up for the winter season and got it done. How is that for customer service? Thank you.
I have had Eastern Propane since we moved into our new home in 1992. The service and delivery are always excellent ! Never had any problems.
Reliable, Honest, friendly drivers. fair prices.
Auto-delivery service has never missed in 15 years. I use the pre-buy program, the price is typically very competitive and I'm protected from price spikes in the winter months.
Each and every person that I have dealt with has been polite, friendly, and helpful from my first inquiries to my recent installment. My only "problem" has been with figuring out the billing system: I was left a bill and return envelope after a recent delivery of propane; I wrote a check and mailed my payment that same day. A week later I received an email statement that included that amount, as well as a service fee and my quarterly tank rental fee. Should I ignore the first bill and wait for an email statement?
I really appreciate the service attention that all members of the staff provide.
Prompt service
Automatic delivery
Technicians are knowlegeable and professional in their communication with me
We are always confident when relying on Eastern Propane that the job will be done right. Besides installing the tank and being our propane provider for 26 years, we have called over the years when we installed a pool heater and a propane generator. This year, our heating/boiler had been working properly and providing heat as usual. Last week, we had an appointment to have the annual maintenance service After conducting the cleaning and service, a final check for carbon monoxide was done. Although everything looked fine, a carbon monoxide leak was detected, rendering the system unsafe. Although we were without heat for a few days until our plumber could install a new boiler, we feel fortunate to have found the problem in such a safe way. We've been telling our friends and family how important it is to get their boilers serviced yearly, even if there is no apparent problem. We are grateful that the Eastern Propane team has provided professional, reliable service for 26 years.
Your employees are the best. Good service all around.