Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 2, 2020 — Rated 10 out of 10 by Abbie Spier Zerorez Tri-Cities
What do you like about our products and services?

Devin was outstanding and had great communication and customer service.

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, knowledgeable and friendly.

Report a concern   October 1, 2020 — Rated 9 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

cleaned well and easy

Report a concern   September 30, 2020 — Rated 10 out of 10 by Jose Santoy Zerorez Tri-Cities
What do you like about our products and services?

The customer service from the on-site employee was amazing. He was very friendly and knowledgeable about his job.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Diane White Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous, thorough employee.

Report a concern   September 30, 2020 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

I wish we would know ahead the price besides the special. All my other companies allow for the hall in our past experience, but wonderful techs, in and out in an appropriate amount of time, polite informative. TY

Report a concern   September 30, 2020 — Rated 7 out of 10 by P.C. Zerorez Tri-Cities
What could we do to improve?

Every time a new tech comes out I learn of another new charge for a service I had received before that I didn't get charged for. Feels like I'm starting to be nickeled and timed only they're not small amounts. I have used Zerorex for years, and now this.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Kristen Rush Zerorez Tri-Cities
What do you like about our products and services?

Works well, no odor

Report a concern   September 30, 2020 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

The young man (sorry I did not get his name) arrived right on time and did an excellent job. He was very nice and a good representative of your company.

Report a concern   September 30, 2020 — Rated 9 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service. Did a great job cleaning the carpets.

Report a concern   September 28, 2020 — Rated 6 out of 10 by H.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was surprised that none of the edges were done so there is a dark line along all of the walls.

Report a concern   September 28, 2020 — Rated 10 out of 10 by Rachelle Doherty Zerorez Tri-Cities
What do you like about our products and services?

No smell or residue. Dries quickly. Amazing work. Ryan was just great to work with!

Report a concern   September 27, 2020 — Rated 10 out of 10 by Katharine Forney Zerorez Tri-Cities
What do you like about our products and services?

Devyn was great. He was on time. Did a thorough job and was very professional.

Report a concern   September 26, 2020 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service

Report a concern   September 26, 2020 — Rated 10 out of 10 by T.R. Zerorez Tri-Cities
What do you like about our products and services?

Cleaning was first rate.

Report a concern   September 25, 2020 — Rated 10 out of 10 by David Tyra Zerorez Tri-Cities
What do you like about our products and services?

Great service!

Report a concern   September 25, 2020 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has always provided quality service with polite and knowledgeable technicians. I greatly appreciate these qualities and fresh, clean carpet that is safe for everyone in my home.

Report a concern   September 25, 2020 — Rated 9 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician was fantastic. High quality work.

Report a concern   September 25, 2020 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has done work for us at our commercial building and our home. We are very pleased with the results. Jeramy has been our technician in both instances and is a pleasure to work with.

Report a concern   September 25, 2020 — Rated 10 out of 10 by A.R. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very upfront in what services we needed for our home. Once he left I realized how big of a difference he made in our floors. They seriously look brand new! Thanks again.

Report a concern   September 24, 2020 — Rated 10 out of 10 by Wendy Adams Zerorez Tri-Cities
What do you like about our products and services?

Appointment was easily made and I didn’t have to wait a long time before having the carpet cleaned. The person providing the service was efficient and results were great.

Report a concern   September 23, 2020 — Rated 10 out of 10 by A.G. Zerorez Tri-Cities
What do you like about our products and services?

Nick did a lovely job very informative and professional!

Report a concern   September 23, 2020 — Rated 10 out of 10 by L.D. Zerorez Tri-Cities
What do you like about our products and services?

The service done by Alex was great! She was very kind , efficient, and did a great job. Thank

Report a concern   September 23, 2020 — Rated 10 out of 10 by R.W. Zerorez Tri-Cities
What do you like about our products and services?

Did a great job on the carpets very through

Report a concern   September 22, 2020 — Rated 10 out of 10 by Hannah Robbins Zerorez Tri-Cities
What do you like about our products and services?

Michael did an amazing job, he was very informative, very friendly and professional. We chatted about some other things and services we’d like to have done in the future too. Really appreciated the job he did and the outcome.

Report a concern   September 22, 2020 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service and a healthier option for cleaning our home.

Report a concern   September 22, 2020 — Rated 7 out of 10 by J.A. Zerorez Tri-Cities
What could we do to improve?

Still have a stain that should of been removed!

Report a concern   September 22, 2020 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

The tile cleaning process was remarkably successful, and the employee, Jeremy, was top notch and committed to getting the absolute best result possible for us. If we use Zerorez in the future, we will definitely request that Jeremy be our guy!

Report a concern   September 21, 2020 — Rated 10 out of 10 by Katie Jackson Zerorez Tri-Cities
What do you like about our products and services?

Technician was very friendly and listened to the areas of concern. We were very pleased with his professional services. He did an excellent job.

Report a concern   September 21, 2020 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Did a fantastic job. Nothing negative to say.


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