Customer Testimonials
We found the staff very helpful and friendly, Emily was very knowledgeable about the product and very helpful. I was assisted with getting the bike back into the car buy a very helpful and cheerful assistant, we are looking forward to our return trip to pick up another Trek bike in January. The store was very well set up with a great selection of clothing and accessories a great atmosphere to look for your next bike. 👌
Friendly and attentive service
Emily was a pleasure to deal with, very knowledable and helpful.
Great service
The team listens to your issues and concerns and responds in a very friendly and engaging manner
Good service - accessories are what keeps us coming back after buying a bike - good accessories is a must 👍
Service from Ken was impeccable.
Fantastic customer service. Staff was very knowledgeable and helpful. They went of their way to make sure that the bike was secure on our car before we left. Would highly recommend buying a bike from them.
Emily was very helpful and friendly! Great store too.
really good
Great service at Bennett’s Green
Good service
The products are of exceptional quality, and the customer service is appreciated
The staff are incredibly knowledgeable about their product
Knowledgeable and easy to deal with
Excellent service from the friendly staff. Did an awesome job in getting my new bike sorted for me. Will be back for the next one
The outstanding customer service from the team at Trek Bennett’s Green. From sales to service just great.
Great service and help in securing bikes under difficult circumstances … very friendly, enthusiastic and helpful. Bikes
Prepared very quickly and the click and collect was seamless.
The staff are always pleasant to speak to, great service, great products. And always helpful
The staff are knowledgeable and helpful
Easy friendly advice
The Service Ken and Emily gave me over the phone was outstanding. Because off COVID restrictions everything had to be arranged over the phone for pickup at the shop front door. Ken had the bike waiting for me when I arrived and made the process very easy and enjoyable. It was a 640km round trip for me to take deliver of the bike but I would not hesitate to do the same trip again because of the level of service offered.
Really enjoyed my first ride on the bike this morning. I had an issue with the Mino Link bolt coming loose after the first 20 km. This is NOT a pre-delivery issue because I personally checked the tension on the bolt (all bolts) before the first ride. Time will tell if this is going to be an ongoing issue.
Phil Last name removed
Friendly service, good information and really helpful.
Great friendly helpful service from all the team members
Charlie was great, very knowledgeable about bikes and very willing and happy to help finding the right one for me. Great customer service, 10/10 will definitely be coming back to see him in the future.
Great bike even better service. Extremely happy with Trek bikes in Newcastle, Canberra, and Sydney.
Ken from Trek Bikes at Bennetts Green is wonderful. Ken and his team give exceptional service, were extremely helpful obtaining my bike for me and went out of their way to ensure I received it as quickly as possible and that everything was exactly as I had asked for it. I highly recommend Trek at Bennetts Green and thank Ken and his team for being so professional and helpful and giving such great customer service.
Jason Hewitt and whole TREK team at this store provide incredible service, advice and clear concise information related to my requirements. Outside of COVID I actually travel from Sydney to this store for service work. They know high end bikes and understand the needs of people that race them.
5 ***** rating
Great products with frenidly professional service
Helpful staff, efficient service....
Awesome service