Customer Testimonials
Great friendly and knowledgeable staff
Charlie was great. Friendly professional service.
Excellent service.
Professional and very knowledgeable staff.
Customer service is exemplary with sales assistants having a thorough understanding of products on sale.
The lady serving me was absolutely amazing. Quite honestly, it was the best customer service i've ever had in Australia. She was super enthusiastic, supportive and took the time to make sure I was happy with my bike and accessories. I cannot remember her name, but she transacted my Fx2 in blue on Saturday.
Great staff and service
We came in with our small children who are whirlwinds at the best of times. The young man who served us was incredibly patient and kind with our kids. His name was Charlie.
He also provided us very good advice on kids helmets, bikes and safety gear.
Couldn’t be more pleased with the service he provided.
Trek Bontrager are a solid reliable brand. Great design, great range. The store is world class. Great layout and fantastic range given the pandemic supply struggles. I have a trek checkpoint. Any parts and bits will be ordered through this store.
Love my trek bikes. The customer service was great, very knowledgeable staff who where eager to help.
The guy working there was great. Friendly, knowledgeable and helpful with my questions. Will shop here again.
Trek bikes are awesome!
The staff are very knowledgeable and friendly they made me feel warm and fuzzy upon entering the store
Great staff and attention to customer
I love you all
Great service and the gloves are fantastic. Will be back
Extremely helpful and friendly staff. Thank you
Great people at the store
Great service when I visited the store
Service is outstanding, always exceeding expectations. Staff are friendly and well informed.
Won’t be long and Brad will be looking at a downhill / enduro bike
Very Friendly & helpful.
Sales assistant Ted was fantastic. Patient, knowledgeable and extremely helpful. He suggested an alternate bike based on my needs and he was spot on with his suggestion. I’m so happy with my bike and secure that I can contact the store and speak to him for after sales support. Thank you.
Prompt service and attention to detail which was appreciated as we were on holidays in the area for only a small period of time.
Great showroom with Trek products well displayed.
However, the real winner is the customer service - very friendly, professional and obliging staff who were really interested in us, rather than just a sale.
We didn't really know a great deal about bicycles but we went with friends who were visiting from Melbourne and who regularly cycle. We had not really seriously looked at ecycles before but were won over by the quality product and the customised advice provided.
We primarily dealt with Emily, and she was very enthusiastic to assist us while keeping our needs in mind. Ken also assisted us, and our friends also found him extremely helpful even though they were clearly not going to buy a bike here in NSW - they are now going to pursue their Trek purchase in Melbourne based on the wonderful service and quality product.
Thank you.
We spent quite a lot of time in the store trying out normal hybrid bikes and then on a second visit with friends trying out electric bikes.
Emily and Ken could not have been more helpful even though we forewarned them we were from Victoria and unable to purchase from them.
After a trial of the electric bikes though we knew a future purchase would be essential.
Our friend did buy one and that had alot to do with Emily and Ken's knowledge, easy demeanour and no pressure attitude.
Thanks to both of them for a great experience.
Very professional and pleasant to deal with and helpful
Product is good but the services is the best.
Clean store, great team always with a big smile.
Great service and knowledgeable staff.
Thank you to the team at Bennetts Green store for being so helpful !
So friendly and everyone was willing to help us out !!
Customer service was awesome - friendly and knowledgeable.