Customer Testimonials
People where very helpfull
service was great!
Very knowledgeable people
Friendly and knowledgeable but never condescending
I like the professionalism and expertise of the service techs. They know their craft and are careful with my bike. They will call to confirm any additional work that they see needs to be done. They make sure that all work is done to accepted standards and my bike is always improved after their work.
Great customer service!
been riding my brand, new Trek , E bike, and it is sensational, extremely stable, very comfortable, electrical assist is extremely coordinated, have nothing but good things to say about this bike, and Zoe, who helped me was more interested in having me find the right bike than making a sale and that’s rare and I would recommend Trek Highland Park and Zoe to anybody and I think my wife wants to get the same bike that I just bought. See you soon Zoe for bike number two. Thanks again!
Very nice sales people
Very helpful
Good with young kids
Maurice was very friendly and helpful. He helped me find the right bike for me. The verve 3 disc is a real nice bike. I didn’t bike for many years. It was exhilarating the first time I used it!
Everyone is always so helpful
Awesome!! The whole experience was incredible. Bought a bike for my son.
Great service
Very friendly, knowledgeable & accommodating staff.
Overall, I had a great experience working with KC on my bike fit. Incredible attention to detail! I’ve already recommended your store to others in the city!
Friendly, helpful staff.
Good knowledge. Friendly service. Wide inventory
Knowledgeable staff in all areas of the store.
The friendly knowledgeable staff in the store bends over backwards for you. I can’t say enough. If you need a little adjustment. No problem for the staff. This is what supporting local is all about, you want to return the favors. They make it so enjoyable to come in there !!
Expert services and consistent professionalism
Top products, fantastic service. I’ll be a returning customer. Damian was absolutely outstanding.
Above and beyond!
Great customer service.
Professional
Did what they said they would
Knowledgeable
Knowledgeable staff and great customer service from manager Nikko!! These guys can get it done!!
Always prompt and professional service at a fair price, and parts are usually in stock or readily available.
The customer service is fantastic.
in and out flat tire service. gentleman was super helpful. explained to my son how it may have happened and how to prevent it. will definitely use trek services again. thanks.
Great fast service
I’ve brought in 2 different bikes. In May I brought my main bike the green/black Marlin 6 to get some worn out parts replaced and tires. I thought it would be 2-3 days, but they took care of it right away on the same day. They also noticed a bad gear cable and took care of that to. I waited in the shop 20 min. I was so surprised they did it right there and then. That was fantastic service and the bike has been rocken all year so far especially with the new Rapid Rob 29’s. Those tires have so much grip/traction and you can really feel them stick to changing services. Thank you for the awesome tires. One of better ones i’ve had on it so far. Fantastic service!
Then in June very recently I brought my back up bike in as the rear tire exploded during a ride. Ended up growing both tires and tubes replaced and did it right away and gave me much stronger more durable hybrid tires as the previous tires were horrible. Huge upgrade on the new tires. They’re fantastic so far bike is much happier with these tires and so is the rider. So again fantastic service and they knew exactly what tires to give me and serviced both bikes very well. Great service. Zion is still the only bike shop that has this good of service and the staff is friendly and knowledgeable and doesn’t pressure you into anything. They know and remember me and my main bike the green/black Marlin. They actually fix the bikes and do it in a very good timely manner they don’t take weeks. Nikko is awesome to the whole staff normally is.
Serviced both my bikes very well and were friendly and knew exactly what to do. Thanks!
This is about the third time I’ve been there in the service is awesome. I’ve been to many bishops in the city of Chicago. There is not another bike shop compare to your Guy service especially when you walk in. They might be busy working on other bikes. They make sure when they see you they greet you and you what can they help you with answer all your questions I will always recommend you guys, thank you for your service on my bicycles