What our members think of us!

Very comprehensive. Education training covers a broad range of topics. Staff is very friendly and responsive.

The patient and time given to answer questions.

service is prompt and courteous and efficient,

ease of business

always up to date on making my job easier

Professional, fast and courteous responses.

Our association is forward thinking and has pulled in so many helpful programs. We receive a lot of services for our very reasonable fees. Probably one of the benefits for working with such a huge organization.

Current information. Classes that are available. Quick responses.

Customer service is moderate. Phones I never answered it always goes into voicemail. When a phone is answered the person on the other and always sounds like you're bothering them. They never smile when they talk to you. Immediate reaction is always to direct you to the website so they don't have to help you. They do not have a sense that we are their clients.

When dealing in customer service client relationships are first and foremost. Realtors are your clients. Personnel that answer the phones should treat
Realtors as their clients as opposed to treating them like they are an imposition

Helpful, Friendly and responsive in a timely manner.

The availability of online access.

The personnel are well trained and do all to provide help...

Correct the issues on the new contract, home warranty should say up to a certain amount dollar wise. And the mortgage dates section is unrealistic and put back where seller can get borrower loan.

Very helpful, friendly and prompt service.

It is so difficult to get in touch with member services. Education is great, answers right away or calls back within a timely fashion. Member services rarely answers and calls back hours later. My issue was that sentri card broke. I had a spare, but on Saturday, when I needed to activate the spare, it had to be done by Mainstreet. Mainstreet is closed, so no activation, no shackle removals, unhappy clients, and I spent Monday fixing things. I called first thing Monday morning and my call back came late in the afternoon. If I had not called back and complained to the receptionist who was able to activate the card, I would have wasted all day Monday and had to explain to those clients why, on a workday, I was unable to get a timely return call for an emergency. Sentri services should be able to reactivate the card or Mainstreet should have a 7 day a week hotline for emergencies. Evenings and weekends is when we work. Our support systems should be available then. Having a sentri card is essential to our business. Ryan Hill boxes do not work with the app and you cannot remove boxes without the card.

Everything

Always rude receptionist that transfers calls too quick and never listens. Very slow responses to voice mails because nobody answers their phones and very cluttered emails. I miss RANWC. I would switch to another board if dues timing were more coordinated.

Efficient operation and timely answers to member questions / concerns.

The support system is world class

they return my call immediately

Classes, friendly and prompt member services.

Everything!

The professionalism, the classes offered & the informational updates.

Very professional and prompt!!! Thank you!

Helpful!

I always feel comfortable contacting the association for information. The response is always quick, accurate and given in a friendly way.

Ijust joined so I need to get a bit more involved

I think your class room training video feed can be much improved. It is about the most depressing enviornment for learning.

dues to high did you ever think of closing some offices and getting read of some people we have a lot less realtors and do not need all the offices

Education and training offerings, especially in skills improvement.