- Phone: 630.324.8400
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based on 19758 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How responsive everyone is when I have a problem or question.
Easy to work with
Variety and easy to reach most of the time.
Very difficult to reach by phone and calls are not returned promptly or at all
The staff is understanding and knowledgable concerning are real estate industry in our locale and try very hard to make sure that we as brokers are fully informed of all or any changes in our profession. The board is their to protect and too make us better.
Lower the fees! Seriously every year they just going up, it is ridiculous!
The bill should be itemized and not one lump sump and then itemized after payment.
There should be only one director running the show (too much overhead).
The password for MLS is being changed too often and does not allow you to choose passwords from the past!? How many passwords do i have too remember !
We should be able too renew our cards at the box unlimited amount of times in the raw without doing it at the computer !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! right now we can only do it twice or three times.
Good website, education options
I work full time, there are not a lot of opportunities at the Tinley location for me to take in class designation courses or continuing education without taking the day off.
I love all the information about classes, tech information, ease of use.
Run very Professionally. Answers pretty quick.
Freindly and Knowledgable.
Very comprehensive. Education training covers a broad range of topics. Staff is very friendly and responsive.
The patient and time given to answer questions.
service is prompt and courteous and efficient,
ease of business
always up to date on making my job easier
Professional, fast and courteous responses.
Our association is forward thinking and has pulled in so many helpful programs. We receive a lot of services for our very reasonable fees. Probably one of the benefits for working with such a huge organization.
Current information. Classes that are available. Quick responses.
Customer service is moderate. Phones I never answered it always goes into voicemail. When a phone is answered the person on the other and always sounds like you're bothering them. They never smile when they talk to you. Immediate reaction is always to direct you to the website so they don't have to help you. They do not have a sense that we are their clients.
When dealing in customer service client relationships are first and foremost. Realtors are your clients. Personnel that answer the phones should treat
Realtors as their clients as opposed to treating them like they are an imposition
Helpful, Friendly and responsive in a timely manner.
The availability of online access.
The personnel are well trained and do all to provide help...
Correct the issues on the new contract, home warranty should say up to a certain amount dollar wise. And the mortgage dates section is unrealistic and put back where seller can get borrower loan.
Very helpful, friendly and prompt service.
It is so difficult to get in touch with member services. Education is great, answers right away or calls back within a timely fashion. Member services rarely answers and calls back hours later. My issue was that sentri card broke. I had a spare, but on Saturday, when I needed to activate the spare, it had to be done by Mainstreet. Mainstreet is closed, so no activation, no shackle removals, unhappy clients, and I spent Monday fixing things. I called first thing Monday morning and my call back came late in the afternoon. If I had not called back and complained to the receptionist who was able to activate the card, I would have wasted all day Monday and had to explain to those clients why, on a workday, I was unable to get a timely return call for an emergency. Sentri services should be able to reactivate the card or Mainstreet should have a 7 day a week hotline for emergencies. Evenings and weekends is when we work. Our support systems should be available then. Having a sentri card is essential to our business. Ryan Hill boxes do not work with the app and you cannot remove boxes without the card.
Everything
Always rude receptionist that transfers calls too quick and never listens. Very slow responses to voice mails because nobody answers their phones and very cluttered emails. I miss RANWC. I would switch to another board if dues timing were more coordinated.
I always receive prompt service.