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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always get the correct response no matter what question is asked-we always greatly appreciate the help! Thank you!
Mandatory lockboxes
Very friendly and helpful.
Reduce the fees.
Educational classes, seminars
Training sessions
Everyone is helpful when I need it. Education has been great. Keep up the great work.
They always take the time to answer any questions I have.
I think it was a HORRiBLE decision to not allow one day codes to be issued for Sentrilock key boxes. Because Mainstreet does not require every member to have a Sentrilock card if an agent such as myself uses the Sentrilock boxes vs the old fashioned combo boxes this often times results in agents not showing homes because they cannot access the home unless the listing Gent meets them at the property. How is this good for the seller? It's lost opportunity. Not to mention there is a reason for the Sentrilock boxes...safety to the seller...the ability to monitor and make sure that the showing agent is actually present at the showing. I could go on and on. Terrible decision. Either allow one day codes again and get all members a card.
Very friendly, knowledgeable and quick responses with answers to problems. Love being able to sign up for courses or presentations online. Always have coffee and supplies for the presentations/classes. Very nice people.
Pay dues twice a year instead of at christmas like mred
Improve the website for finding charts
Especially enjoy the Spring & Fall tent extravaganias
The customer service is alwats available and responds to my needs very quickly as a realtor. I have encountered other realtor organizations and feel your services are awesome.
Great training classes and help desk support.
Trsinig
The proactive approach to adding programs and services that are cutting edge and useful for my business.
Online service, quick responses to address questions or concerns.
Quick, accurate answering of questions and you never make me feel like an idiot for asking.
You have all been great. But I wish you didn't give up the store in Arl Hts.
the available information and forms and the helpful response I get when calling the organization.
Sentrilock repairs and procedures. Frustrating to have to speak with a representative via phone from Mainstreet office to solve problems. Maybe have a tech or representative from Sentrilock onsite.
I dont utilize your site
I like the website. Its very helpful
provide tools needed to be a professional
How helpful everyone is
classes
I wish that our organization would fight more against the municipalities that have pre-sale inspections and turned them more into a brand new home inspection thus 100 bullet points on the inspection report that is supposed to be safety is not right. Also Village of Lyons is requesting very high escrows from buyers ($5,000 and more) that have to be put up as a check and will not allow insurance bonds which is so wrong thus most of the FHA buyers do not have that kind of money and they are doing mostly renovation financing on homes of $100,000 and less and all their violations are covered under the financing terms anyhow.
you actually get a live person to talk with instead of VM
I CALLED AND WAS TOLD BY AN AUTOMATIC MESAGE THAT I WOULD BE CALLED BACK SHORTLY .I AM NOT AWARE OF A RETURN CALL
Whenever I have a question or concern, I can get an immediate response.
Not disappointed, just never really had a chance to recommend Mainstreet to any agent. Most agents that get licensed join Mainstreet in my area.