based on 21445 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The over abundance of information supplied through affiliate relations
Comprehensive, user friendly website. Easy access to online contracts and forms. Available training. Helpful staff.
Convenience.
Friendly people , always available to assist you and help you with Real Estate needs . I feel like I am a member of one big family
Answer phones on time
I particularly like everyone's cheerfulness. Even if I don't like the answer, it is always delivered with a smile (it really does come through the phone)
Very easy to schedule classes and working with the staff is very easy with great customer service!
Training
MLS app needs to be better. Would like to be able to see m saved client's, etc.
always fast courteous and accurate
Prompt and courteous
Easier to deal with than CAR
The updates
Information I was looking for was easy to find and the website and emails are always informative.
Quick answers and texhnologically advanced
The staff is friendly and quick to respond. QUALITY OF SERVICE is great!
a lot of great education classes
There are too many various fees, quarterly dues/fees, semi-annual dues/fees, annual dues/fees.
Mainstreet has provided a lot of education classes and seminars.
Great programs, services and customer service.
Able to get answers when needed.
Accurate fast dependable service. Above and beyond. All working together to help one another! Great people.
Very good!
friendly ,knowledgeable, helpful stuff.
Anytime I've had a problem, I've been able to reach someone by telephone who has worked to resolve the issue in a timely fashion. I haven't taken advantage of the classes offered as much as I should, but I can certainly see that they would be helpful. Trouble is...I'm kinda busy selling real estate at the moment. :)
I've never had opportunity to recommend Main street to anyone. Its difficult for me to belong to 2 boards & pay double fees. Also this board has become too distant & cold to mbrs. It was better when bds were smaller. There's no communication now. We don't even know when a realtor has died. It feels Luke a robot bd.
I came from CAR. I was forced to take the Jump Start class even though I am a Managing Broker. Let me tell you, I am so GLAD I took the course. I loved it. You are never to old or experienced to learn something new. Great Job.
Now the room for improvement. MORe Downers Grove gravely misses an opportunity to impress it's members with it's physical appearance. I have lived in DG for 17 years. Even though I did not know who MORe was for a few years, whenever I drove by MORe, based on my historical experience, I assumed it would be closing soon just by it's appearance. As I started to take classes and test there as a member of CAR, I started to realize it was a decent organization. Don't get me wrong, it is not just location or curb appeal that turned me off. When I first walked through the front door my "red flag" sensors went off. It seems the building spaces are always in flux. Vacant units, always some kind of maintenance or remodeling construction whenever I would visit. Then it is MORe itself. What is with the choppy space? CAR has a wonderful reception area as does Inland(where I have taken some classes). When you enter MORe you don't know what the heck is going on. Why doors to the administration offices and not into the whole space. Newcomers have no idea what is going on. If you go left towards the computers and the classrooms there is no door. Oh, I must me inside MORe already. Then the education people are tucked way in the back in a horribly planned space. And then the visible unused front door in that little room. Very unimpressive and we are in the Real Estate Industry. Once I got to know MORe I was impressed, but it took a long time. Over time I became aware that CAR and Inland are not as reliable and competent as MORe. BUT, They know how to sell the "Pixy Dust!". "Smoke and Mirrors". What are we saying to our new members, when they walk into a space that makes no functional or aesthetic sense. It smells like MORe is in bed with the Property Owner/Manager. Or maybe MORe is the property owner? In that case shame on MORe for such a space. Sorry!
Good Service
The abundance of services offered, from the vast array of learning opportunities, to pro-standards, to advocacy, to networking opportunities, to forms & contracts, and fast, friendly help with questions and issues from knowledgeable staff. Having the lowest dues structure around and great leadership is nice, too.
Prompt, professional responses.