- Phone: 630.324.8400
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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good response time.
It's thorough and up-to-date and easy to use.
Overall happy with the service but try to constrain costs to members.
response time
The same expectations should be required of every single member. EVERYONE should have to have a Sentri key or else eliminate it all together. Since the merger, the calls from Chicago agents demanding that I drop what I'm doing to come & let them in a property are absolutely out of control. Please address it once and for all.
Permit one day codes on the Supra.
When payments are due start late fees after the date of the new billing cycle begins, NOT several days before the end of the period for which payment had been made. (MLS paid thru 9/30/15 but late fees start 9/24/15 which is, in my opinion, not the right thing to do to your members. And in my case I was out of the country for 31 days including the due date)
Why do you charge us a late Fee??
Strong in communication and education opportunities.
Very professional, well organized and knowledgeable.
Available for support quickly.
They have lots of education available. The staff is responsive.
User friendly
Nothing,really.
Mainstreet continues to offer great training, industry updates, and overall service. Thank you!
The Sentricard system is not working...not having one day codes is preventing showings and sales.It is also irritating agents from other boards,they are asking what is wrong with our board on a daily basis..this has been a topic of conversation at our office meetings too...Not doing anything about it,is not a solution.
I cannot stand that you will not allow 1 day codes for sentrilock boxes.
Nothing is wrong at all. I'm just not in contact with anyone who isn't already a member
Love the helpdesk. I like the training classes offered and quality of instructors. Thank you
The service providing he ability to pay online.
Your messaging is great. Your training is awesome. Please keep up the great work. You are the very BEST.
I used to like them better 20 years ago, when Listing were required to be filled out so that appraisers and when doing a CMA you could tell the condition. That doesn't exist anymore. But it beats everything else that is out there.
On top of current events and issues. Plenty of training and very professional.
Anytime I have needed assistance/help I have been able to get it.
Prompt, thorough and easy to work with.
Availability and easy access for obtains information
Nothing that I can think of at this time.
Communication is always a key
break up the membership dues into two or three payments a year
I use the help desk and always find them to be friendly, professional and helpful.
You're way to expensive. I never use you guys so why do I have to pay so much???