based on 21445 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not sure so many issues
I didn't have to wait long for answers.
Teresa is less than pleasant and made me feel like she was doing me a favor to answer my question. Once I pushed back a little she became more pleasant but still...
Provide continuing education.
Education opportunities, user friendly website, convenience and forms and contracts
Education classes, the ability to help provide us with tools. One tool that I hope you can help provide is DocuSign. It is expensive for a small independent company to provide that to their agents but as an organization such as yourself it will help even out the playing field.
All the associates at the main street organization of Realtors are so helpful, friendly, and reliable. I have enjoyed working with them for the past 16 years, as both a broker and managing broker, and always had a great experience with them.
it's ok
Fee is why high.
quick, professional, knowledgeable responses when I contact MoRe
Always ready to serve
When I call the help desk or accounting they are always knowledgeable and thorough.
For past 15 years, My husband an I have a small property management company in Homewood. Although we fully support Realtor boards, I personally believe our needs are not addressed and property management and leasing does not receive the same level of attention from our board as sales side of business
Revise rule about one day codes. makes it impossible to use Sentri Lock. I either have to accompany showings or put on a combo LB. Or make agents get a keycard
There are so many errors in the MLS listings. properties are called condos and the are not wrong townships, etc. There are errors everywhere and I believe it is because new agents are not trained in these areas.
The efficiency and knowledge of the entire staff. The quickness and friendliness is great. You do everything right.
The fact that Mainstreet does not take it's members for granted.
I have no basis of comparison
I was treated by Tracy in a very professional manner with respect and knowledge, CONGRATULATIONS for having quality employees.
Fernando Orozco
They are always friendly and helpful
Sentricard activation / staff available to answer phones.
Everything, the help is unmatched, the reminders for fees and programs... everything.
It has become very convenient and easy to use.
continues to improve. prompt customer service.
it is supportive to new and seasoned agents. resourceful.
You are proactive in sharing current information and extremely accessible for answering questions.
enthusiastic and professional staff is in front of the latest trends to aid and assist we Realtors. The educational programs, events,news updates combine to give one of the finest support systems. Very proud to be a member of such a great organization!
Jen was great with initiating my set up!
Excellent service. I am always able to get answers to questions when I need them.
more responsive to members' needs
Put on hold and ask to call back at 2:30 pm on a Monday.