based on 21445 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The attention to detail that every employee gives to their job
Someone always gets back to me and solves my problem.
I really don't use the services very often but mostly it has to do with the Sentrilock services and issues. Many times I find it difficult to reach anyone in this department. The phones go to voice mail and sometimes I do not get a call back for days.
prompt attention
a little quicker realist website
Very easy to use :)
Seems like high fees, otherwise i always had great service
REMOVE YHR UNNECESSATY FERSES FROM YEARLY AND SIMIANNUALLY FEES.
THANK YOU.
Just not above average.........too much information is inaccurate on listings, I sometimes bring to attention, but see it so often, it seems some realtors think it's ok.
There is no notice on web site that you were closed from Thursday until Monday for Thanksgiving, and this just being just before annual fees are due. Also my cost for dues etc...was showed to be $535 but when I went to pay my fees the amount went to $575 including an "optional" contribution to RPAC. If it is optional I should not have to pay for it. And since I am a Real Estate Appraiser it is unfair that I should donate to Political Action Committee which I may or may not agree with.
fair service
I paid a $725 in Dues in September and you send me another bill to pay $575 in December. I would like a monthly payment plan or at least some options. I can't just come up with these huge lump sums out of the blue.
Friendly, helpful people.
Easy and convenient. Good communication.
You guys are very helpful every time I call with a question...especially legal dept!!
As an appraiser I rely on the Property Detail Resport. There have been numerous times (days) in 2015 when the data source was unavailable due to a technical mishap. I don't feel the cost of service equals services rendered
Online accessability
EVERTHING. EVERYONE IS SO HELPFUL AND ALWAYS SO KIND.
I like the training that is available!
not disappointed, just think we're big enough
Professionalism
Keeping us up-to-date on what's new & helpful to us.
friendly professional service
Friendly and fast. Thanks for always being there when I need you.
Address on e-mail for invoice
they are quick and courteous
You can usually get an answer quickly from any staff person if you have a question.
Very Helpful when I call for assistance.
I was not satisfied with the class that I took last week. The instructor was not clear in presenting the class or organize.
Show more concern for the member than the organization.
All the personnel are well trained, patient, helpful, and readily available when needed.