based on 21445 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
just being personable and helping out with questions
very professional
friendly service
Sometimes when I call staff and leave a message for a return call, they don't call back.
Everyone has always been very timely in a response to all questions I have ever asked. The staff has always been very professional and friendly!
bring back 1 day codes
Very calm, informed folks who let you know early that NO question is stupid! Thanks, Tracy!!!!!!!!!!! She gave me a lot to think about.
The fees are very, very high so perhaps that could be adjusted.
Always answers questions in a timely manor
Very prompt in your responses and very knowledgeable.
can't give you a correct answer --- when do we work with other Organizations-- also
feel dues are high - it cost a lot to be a realtor
easy to get to. helpful staff. good information
The people who work at the Arlington Office, the CE courses offered at Arlington Hts, the access to forms for all the various transactions.
EVERYTHING!!!!! The people, the services, the programs, all are excellent!
The representative on the phone loudly sighed and clearly showed frustration because I asked a simple question.
Fees are high and locations for classes are so far away from Wauconda
Have the answers I need online - quick &easy to use.
It would be nice if all listings would be automatically linked to agent's website.
Quick and easy to contact a person.
They are always up to date in all subjects !
Such a great source of information, tools, and educational hub for us all!
Thank you for all you do.
Consistently good service & answers to my questions
Same as my last survey, lack of classes and education options for part-time agents or those who cannot attend on weekdays. Agents who don't have weekday availability essentially get almost none of the benefits the organization provides.
I like the helpful staff. All the education I get because they provide it right here in Downers Grove for my convenience. The seminars and speakers are most of the time just excellent and informative for my business.
The system is pretty easy to navigate and the reminder emails.
Too expensive
Don't really see any benefit to it either than access to documents and I can get this through my brokerage
I think that things could be more specialized . Why do I have to execute a Radon disclosure on a third floor condo? Why a lead based paint disclosure on a condo or house built in 2003 ? Why any disclosures on a house that is abandoned and slated for demolition as what is essentially a land purchase? I deal with a number of estate properties. The owner has passed and the property has been empty and tied up in probate for years. Who signs the disclosures? The executor, three states away? The attorney? Most times it is an empty exercise with no benefit to anyone.
Our paperwork is not in keeping with our data rich world, with many descriminators. on most platforms.
What to do? Amend the rules and get a first class IT person to implement.
quick and correct responses
Timely service always get my correct answers everyone is friendly. Everyone wants to help everyone else. Great customer service everytime I call.