based on 21775 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hard to find info I was looking for. Home page way too busy.
always ready to help
You charged me a late fee without even sending a second due notice. That's not exactly user friendly. My manager paid my initial processing fee, which led me to believe my company was going to cover all costs & handle it themselves. If I had received a second due notice I would have looked into the matter. Because I didn't receive one, you took $25 from my company and made me look bad. Thank you!
Quick help
Convenience
your professionalism and promptness answering any questions
excellent customer service
Very prompt and accessible. Questions answered professionally.
Very trustworthy would highly recommend
very helpful.
quick response to questions.
I am not sure yet I have taken advantage yet of all the services MORE provides and I would like to be aware more through direct mail as opposed to email ---I tend to not read the emails because overwhelmed with email.
Great customer service...
Reminders of payments being due.
I had a complain last year and the Organization did not help me as I expected.
They usually can answer the questions and the wait time is short.
Always available for questions. Great classes and services
Good communications, convenient locations, reasonable fees.
there is no other organization to compare it too
information emails
Keeps members informed on current issues, access to resources
Avail options on line
Help Desk Always solves my problems and are so patient.
The association services are Easily accessible and Efficient.
I am new and don't know what to compare. I know there is a lot to learn and do.
Timely, responsible, friendly, helpful.
I have found everyone who works there to be really helpful. I have like all of the classes and have taken away great information from them.
SENTRILOCK should be able to update for a week at a time
In decades past the association brought cutting edge technology to its members at no or little cost. We are nearly at the point that the association is almost expendable. Bring a 3D viewing platform would be a positive.
The service that I receive when I need help.