What our members think of us!

I have tried several times (voicemails, calls, emails) to communicate this to different staff. I have had no response. I hope that this feedback can be received. I will copy and paste my letter below. There is nothing to be done about it anymore as my CAR membership will activate today. Had this not happened, I would have rated Mainstreet a 9 without a doubt.

I have only been a broker for a year, but I’ve had a great experience with Mainstreet. The classes, events and personal help I have received has been excellent.

I have always lived and worked in Chicago and would have joined CAR upon becoming an agent, but my managing broker said it was not an option. I’ve been happy with Mainstreet, but have paid out of pocket non-member fees to CAR events because I’ve thought it important for my career in this city.

Recently, my managing broker said it was now an option to join CAR so I decided to start that process.

My plan was to attend Nerdfest, which I was really looking forward to, as my last Mainstreet event and then transfer my membership. To get my ducks in a row, I called Mainstreet in order to get my letter of good standing.

I was informed that this could only be given at the request of my managing broker so I asked him to send an email and he did.

When he did, I had tours all day. When I returned to desk work, I found that my MLS access was denied and my account was deactivated. I called Mainstreet immediately to get it reactivated and was told that this was not an option.

This was and is still an incredible inconvenience to me and my clients. Most of them will understand but likely be annoyed at my lack of ability to work fully for them right now. Some will drop me entirely as our relationship was new and based on my own prospecting outside for any sphere of influence that could include an advocate for my character and work ethic. All are certainly annoyed that I am unable to offer them the services I had promised.

I enjoyed my time greatly with Mainstreet and am very sorry that it is ending on this very sour note. I write this letter for two purposes:

1. I think Mainstreet needs to be more careful about how these transfers happen. All it would have taken is for the Mainstreet team member to inform me that as soon as my managing broker sends the letter, my account will be deactivated and I will loose access to the MLS. My plan was always to be off of the MLS for as short a time as possible. I wanted to stay on with Mainstreet in to next week. I would have been on the phone with CAR in order to make the transition as smooth as it could be. Because I was not informed, my clients and I have been operating at a minimum for what will be 6 days tomorrow.
2. To request that you re-activate my account until I request the transfer on my own agency. I am having a great deal of difficulty serving my clients right now.

CAR still has not received the letter of good standing that I was informed was sent to them. This fact makes it especially irksome that this all proceeded the way it did.

Thank you for listening and for doing what you can to help my business, as you have done thus far in my career. This experience has been uncharacteristic of the others I’ve had with Mainstreet and I do genuinely hope that my experience can assist you in offering your characteristically excellent service to future members in my situation.

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I've been a member for a long time and my experience has been good.

usually there when i need to ask something

The staff, the education, the willingness to help.

Always ready to help.

The costs and payment plan/times. The big payment at Christmas time is a killer. Other board I now the option to join had monthly payment option and appears to be cheaper but haven’t really explored it.

There are many different services that provide education for new and seasoned agents

We are well informed and supported

Everyone is always very helpful and friendly.

Always helpful and reachable. Great CE classes and website as well.

I love the helpful staff always eager to help. I also love the quality of service and the tools provided to all members that contributes to our success.

I like the people I've met so far because they are very friendly and welcoming.

You give us great representation!

I wish we would get more involved in fighting against municipalities with their pre-sale inspections thus they are not just health and safety but sometimes full upgrading package.

Most everything is readily available. However, I was looking for a residential Letter of Intent and couldn't find it. RANWC had one.

Education, website and the people that educate realtors in all different tools and modern marketing techniques.

Consistently superb service

The training.

You have always stayed on top of the changes in Real Estate and encouraged and made it easy for us to get smarter and stay ahead of the market.
Always easy to talk to and ready to send us to someone who can give us the information or advice we need.
I have tried to stay involved but sometimes family and life take all the extra time we may have.
Though there is always someone a phone call away to give the advice you are needing

Great services and provide valuable information.

Great, attentive, responsive people who are always willing to help!!

properties and education

quick answers have you covered. Legal hotline is wonderful. Mary steed and Kate Sax are the best! Super helpful!

There are so many classes available to the members at no cost!

Ease of use

More frequent training options for new brokers. Something like once or twice per year to offer an important pricing course for new brokers is not enough.

They seem organized and willing to take the time to help you

The prompt sign up

Stuff at Mainstreet is super easy and pleasure to work with. Very responsive to questions or concerns.

helpful. forward moving with technology