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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clear cut answers to my questions and classes that are close to home
It is easy to use. I go there for the forms and contracts all the time its organized I hate looking for the right forms on the mls.
Would appreciate more CE classes in the Arlington Heights office area. Negotiate a better discount on items we use. Example would be a better price with Sentrilock on actual boxes that we purchase
Reduce the dues and fees.
Multiple training sessions available at different locations
easy to find anything related to real estate forms
You understand our business.
Your website is easy to navigate and I always find what I'm looking for.
Knowledgeable staff is main thing that I like about MOR.
The people and the training. It’s all excellent
Their customer service, communication, and support are outstanding.
Very professional and helpful.
You offer a lot of training with great teachers. The website is helpful and easy to use. I never feel out of the loop with what's going on in the industry because of Mainstreet!
Very Happy with services. Excellent education. Appreciate the availability of staff to answer questions.
I sent an email and left a voice mail with no response. I want to know if I can let my managing broakers license laps to a broakers license by not doing the 4/30 training.
The accessibility and competence of the association
Great and easy service
The felling of being supported on every step of the way.
Great information and classes.
Kind and prompt service!
More daily guidance on practices agents should be following. And make it easier to file a complaint for discipline.
Very knowledgeable & professional plus very cooperative & helpful.
The ownership of our sentrilock boxes and access to education
Great professional standards & education depts.
Way too expensive. Have gotten any benefit from mainstreet as a brand new realtor
I was out of town and you charged me a late fee of $25....
Not good customer service....
Offer more classes on Saturday for those who are still working as they build their real estate business.
Every single time and every person, whether via phone or in person, at the association has been extremely friendly, courteous and knowledgable - love it!
The late fee policy for semi-annual dues feels like border-line extortion. (while it may be legal, it hits you like you've just been pick pocketed). To impose a 12.8% late fee on a service that has yet to be rendered is wrong from a "spirit of the law" philosophy to any "customer first" service policy perspective. Any business that considers itself to be ethical and responsible would never engage in such a practice as to penalize a customer for not paying for six months of service before it is actually being used. This is just another example of financial management that prioritizes profits over customers. I would strongly encourage anyone looking for an MLS provider who puts the customer first, to look elsewhere.
I think I have just started Main Street, coming from 2 other boards, and I am still learning the systems and the general responsiveness of those that help us to do our jobs more effectively.