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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Takes forever to get a return phone call but very quick to take our money
Your Services are easily accessible from many platforms and very accurate and concise.
Better mobile access
Great agency support. Extensive education with the best instructors.
I needed someone to call me back in regards to billing and I didn't hear back from anyone and then had to pay a late fee. Very disappointed.
With the number of mergers, we have seen no reduction in our fees.
I really don't like the fact that agents aren't required to talk to us any more!!!
Our MLS system is really out of whack!!!
I also put on my listings that to set an appt, they must call me first and they never do.
Its always texting or email, OMG what have we become as a professional agency.
I have been a Realtor for 42 years and each year it's getting worse. Cant even talk to the agent for feedback.
Every big producer is just looking for volume and instead of professionalism.
easy to communicate with
I have been a member for a long time and all departments are very helpful
Informative
We should have some type of award system or at a minimum a recognition program to recognize top performing Realtors in our board.
It's location
Law Day - a lot of work to bring us great information
Your fees are too high. Other platforms like Zillow are easier and there really is no value that you guys can offer that other platforms can provide. When my clients send me homes to look at it’s usually from other sites.
Access to continuing education courses, convenient office location, and ease of making payments online.
The classes
Would like for MORE to establish or make it known that a buyer do not have to buy a casher's key to make an offer to purchase .
Buyers are buyers are spending $7 dollars and up on Earnest Money checks maybe two are
three before they get an accepted offer which I think is unfair .
Thanks
Helpful
You are a good resource on legal issues . You also expertly update our forms library . Recently you updated the 7.0 Residential Contract which is most used and it was very well done and covered real life issues that we come in touch with clients . I understand we can also submit changes that will be considered when future review of forms come up . This is excellent because sometime language can sound ambiguous etc. and needs to be clearer . So keep up the good work . Jim Ciemny #80207
I need more continuing ed courses in the evening.
ease of access
Always very friendly and helpful. I
Great user-friendly website, great customer service, great training opportunities.
Training and helpful services
The associates services that is provided for me, as a Realtor, is very valuable. It helps me stay abreast on the market, provide resource tools and most of all my Code of Ethics as a Realtor. I love the benefits and is taking advantage of each one that I can use in my business.
The knowledge of staff
The staff is very helpful.
Never fear! The staff is very helpful. Thank you so very much.
I do not see any results of what you do for the fees I pay
More member outreach in the form of webinars and live streaming of relevant information and services. Instead of having to mostly physically drive to downers grove location, or any location especially during the winter months in Illinois. Which should equal access to more free relevant information. Update more than just the look of the site but the function and update information regularly. The site is more generic nowadays. Make it more managing broker information as the leaders of the brokerage company. The section for managing broker should be separate and full of tools and resources on site. The commercial information section whatever it is. I still haven't figured out I will have to call or email the person that's over that part as it should be readily available on the website as well with all the relevant information needed, given, or offered. The current system compared to the last maybe better but I can't tell. Example, I needed to do a change of address for my office. I had to call to change and asked where to find it online. I am very computer savvy.