based on 21441 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Main street always has classes, help lines and people that are courteous and quick to answer and resolve any issues.
Always courteous, knowledgeable, and professional.
1. The telephone support was great 100% The actual telephone support I was given the answers to my question and I was provided accurate directions and directed to payment history I was requesting to view online. In addition the telephone representative is also submitting a request to have my 2019 payment history sent to via email this Monday. Great telephone support. I give her 100+ rating.
2. The webpage Live chat was useless [Cathy Nelson] experience was not helpful at all. possibly she is not trained or maybe my questions have been out of her scope of her knowledge, training or job charter. In summary the live chat experience was awful and useless.
i would review our return on investment with the live chat feature. The information requested should have been able to be answered online chat and provided directions to navigat the webpage to the payment history and past invoices. If this is not part of the charter for live help I question why members are funding live chat through our dues.
Informative, responsive and dedicated
Your quick reaction to the changes in the Real Estate Market and how you quickly communicate the impact to the members. I am also impressed with the open access to resources and free training you have made available directly or indirectly during this COVID - 19 crisis.
Everything!
Very friendly and always helpful!
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Love the website. Staff is always responsive.
Friendly, informative and convenient !
When I have a question someone gets back to me and is courteous.
they are very responsive and work to help agents work their business in the most efficient ways
Leading edge products and services.
I don't see what the organization is doing to save money for it's members.
Need more involvement with global business.
always there to help.
Resources available are great
Personal service received even though I realize that it’s not available at this time due to pandemic.
The new attempt at the tax database (Remine) supplies only basic information compared to Realist. I often need to consult the Lake County database or call the Lake County Treasurer for information. Thankfully, I know Holly Kim, but all the Realtors in Lake County can't be calling her because of a shortfall in our own software.
Who's brother-in-law sold us the abbreviated Remine system?
Name removed 13803
everything
The mainstreet staff are so great! They always encourage realtors to truly succeed! Super friendly, 10/10 would recommend!
Services are user friendly.
Very responsive.
slow reaction.
The myriad resources that are available.
I have never been with any other service. I am totally satisfied with the help and training I receive.
They are always available to answer questions and assist.
Have a great educational department.
Put Realist back...
Prompt and accurate
Start emphasizing common etiquette and professionalism.