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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and user friendly, good and constant communication.
I appreciate the advance notice that gives me plenty of time to get the money together. Also the friendly people answering the phone.
Mainstreet is a great bunch of professionals that I am proud to be associated with.
MORE is my preferred association because you can easily converse with a "Real" person...not just a recorded message. They are knowledgeable, patient and courteous! I appreciate their professionalism!
Your associates are friendly and helpful.
Seems like many policy decisions are based on those that are less productive agents. In addition, here are a couple of areas with issues.... loading pics for listings. Often freezes up and have to reload. Sometimes many times. On property taxes, we are forced to use what is posted, even though we might already have a correction and the new correct amount. Then, we have to call to have it changed. The problem is the listing already goes out and we could lose all those buyers who just received the listing. Another is the calendar when entering dates. Does not show a Calendar and instead just has the date. So when setting something like an open house, you have to look at a Calendar to make sure you have the correct date. When in draft mode on a listing, can't save it with a future date. I can understand not allowing it to go live, but would be much better if you could do this. Otherwise, its possible to forget to update this. Even though you get a reminder, it still happens. Here's a few that came to mind
The wide array of services and education.
The top notch customer service
I feel like I get great customer service whenever I need something! They are always responsive and available.
Professionalism!
You are always ready to help and you offer so many classes to help us to keep moving in a forward motion. Professional in all their dealings with the agents.
Everything
Communications are information and timely. Offer good education options. Convenient locations.
They are always there to help you in any situation.
Always quick answers, professionalism and friendly staff. I like the new safety apps, the way you constantly look for upcoming trends and products to help make our jobs a little easier.
Fast - Friendly
I was looking for an Ethics class to fulfill my requirement. The links did not show any classes and the online course link did not work.
Training
You offer a lot of great courses on topics that help us grow professionally.
easy to work with
You stress education and ethics.
You keep us abreast of all the updates in Real Estate. Thank you for all the training and education you provide.
I love the quality of the educational offerings and the great market information you provide. You work hard to ensure we’re all successful!
She told me to log in Main Street website to enroll a free event.
The classes that are offered. The responsiveness to issues that I have.
Relevant and inexpensive
A lot. But, I've received this survey almost every month this year. :)
The staff is helpful and readily available.
at this time nothing
Always responsive to my needs, questions.
I always get an answer when I call with a question. If the person doesn't know the answer right away - they get back to me quickly. They are a great resource for continuing education classes too!