- Phone: 630.324.8400
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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've answered this so many times.
Easy to talk to, helpful staff.
I always get things straightened out, never afraid to call.
Cost seems high. Not sure what other options are though.
Resources available to agents
Dues are seriously getting out of control especially when most members do it part time
Completely ridiculous. Someone’s pocketing a lot
You’re always welcoming, offer a lot of classes, and show support to the other organizations with in the industry.
Your new website is horrible and difficult to navigate.
Quit responsive and every time I had a question etc it was handled professionally. I appreciate that and wish you all Happy Holidays, Merry Christmas, Or Not Happy Holidays to all the Grinch's of the world!
Good service, professional
Great services and customer services.
relevant courses and training, specific to professional development and earning high incomes, organized to network in forming working relationships
Annual dues are very expensive and website to pay online is not user friendly.
Too many changes with the MLS online.
Easy to reach, very helpful on the phone. Process to join not too complicated.
Great customer service
Make it easier to pay dues. I always have to hunt for the button.
Billing is tricky. There should be an explanation about how to remove unwanted “donations” from invoices.
The association and staff are very supportive and professional.
Bettye Kelly
Website is impossible.
Caci was wonderful; this score is not about the service experience with her.
I have not been a member for very long, but, I've had reason to call your office on several occasions. I am concerned that I am NEVER able to get through to a person...it's always a long hold period that eventually ends up with an automated messaging system asking me to leave a VM message. I did leave one, once. I never did get a returned call, so now I just hang up and don't bother. Today, I had to start a chat online to have the opportunity to finally talk to someone...it's disappointing and frustrating.
I have had wonderful service and help with my membership through Succeed with More
Helpful staff, education
I like the resources - available classes - contracts that are ready to be filled out electronically - call response.
It would be nicer if our association work against the municipality strict rules on their presale inspection when some municipalities just pick on every little item and should simply do safe and healthy only. It is very frustrating especially when representing bank owned properties thus they will fine us high penalties when we are not in possession and I do not believe it is fair. Palos Hills declare one property in tear down 10 days prior our closing and they walked in that property the first day we got it via sheriff's lockout and at that time they did not say a word about a tear down....that makes it completely unfair!
Offer more days for your "mandatory classes"
I have been on both sides of arbitration process now. I liked the way it was dealt with.
Reduce the cost for membership !!!
Good Services...
Quick and easy answer to my question.
Professional, Knowledgeable and Accessible
Everything is up to date with the technology.
Free classes and webinars.
Education and notifications