- Phone: 248.366.4611
- Visit Website
based on 3786 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hi Alyssa, we appreciate the feedback. We always aim to have our clients leave happy and satisfied so we would love to get you re-booked with a therapist that is better suited to your needs and any other specifics!
Chris and Eva are gone, and haven’t found a good replacement yet
Thank you for your feedback! I see that your next appointment is booked with one of our massage therapists who does much more similar work to Chris & Eva than our massage therapist who your most recently saw for an appointment. We think your next appointment will be a better fit for your preferences, and we are happy to discuss your needs to ensure a good match. ~Andrea K, Lead Massage Therapist
Professional and relaxing atmosphere.
Rachel is incredible !
Yal are awesome can't wait to come back
Brittney was very professional and courteous.
We live in a digitally managed landscape for most of our day to day lives and the online digital
Booking system never worked. It was inconvenient to call and get an appointment at a preferred time and the inability to plan using the booking system online resulted in me going elsewhere. Even after discussing this when canceling my account it was clear there was no interest in updating this to remain competitive or keep my business. They just said “you should just call, we don’t use the online tool.” Hope this feedback helps you make some meaningful changes.
Good Morning Jarrett,
Our booking system is connected to our scheduling system and unfortunately we have no sway on how it functions. The online booking system works well for people that have flexibility because there usually needs to be an adjustment to the start time or session length. Otherwise, calling is best when you have specific needs. The system cannot tell the true availability that maximizes a therapists schedule, this is why we direct people to call if they are having issues online. Our apologies for your experience and we really appreciate your feedback. We strive to make our clients booking experiences as convenient as possible. Again, thank you for your feedback, we hope you have a great day.
- Francis, Assistant Manager
Front desk staff is especially friendly and helpful. Kayoko is incredibly talented and attentive. The facility is always clean and comfortable.
Very relaxing
Always a great massage!
Keep your therapists longer!
Wonderful service.
Everyone was very friendly and nice. My therapist was very professional and attentive.
No pressure to buy in and it was a good massage.
I had a very pleasant masseuse. She addressed my trouble areas and I left feeling relaxed and refreshed.
We cannot do telephone calls or canceled or changed appointments. We live in Sturgis, South Dakota. We have a VERY limited time in Seattle each month. I have a brain injury from war so when we schedule together, we need appointments together. My son Jack Filing is Autistic. My husband is Christopher Last name removed. Please change others before choosing to change us, time wise or date wise.
Hi Andrea. We are very sorry that we had to reschedule Jack's appt the other day. Looking at our records, we were able to get him in with another therapist that day at the exact same time. I'm glad that we were able to come up with a solution and that Jack was able to still get his massage. We hope that the three of you enjoyed your appts. If you would like to discuss this further, please don't hesitate to reach out at 206-937-8432. Best, Sam
Staff is very friendly and accommodating. Each does a great job, every time.
Very relaxing and accommodating
My therapist worked on the spots that needed work. She was a lovely lady. You can tell she like her work. I will use her again.
Very professional!! Very relaxing. Recommend many colleges and friend.
I would like a full 60 minute massage when paying for a 60 minute session. Sometimes the masseuse does not provide it for the full duration
The massage was great and very relaxing. The atmosphere was very inviting and professional.
Great Expereience
The massuese was a great listener and I appreciated her taking the time to ask me about my wishes.
A variety of offerings
Amazing facial! And the rooms are beautiful.
Location. Great services. Friendly staff. Quality products.
This was my first visit to La Vida. Jenn was an excellent therapist. She really tailored her massage to my needs on that day. Your prices are very affordable. I'll be back!
Chase and your front desk
I specifically asked for a medium pressure massage and my masseuse was very light they don’t ask me what pressure I wanted at the start so I asked for more pressure. They didn’t check in to ask if the adjustment was better so two more times I had to ask for more pressure. They also completely forgot to do my arms. They were nice. It was just a very expensive and unsatisfying experience.
Hi Leah! Thanks for taking my phone call today. Again, I am very sorry that your last therapist wasn't a great fit for what you were looking for, but I am confident that Shane will give you just what you need later this week! Thanks for being a client and we look forward to seeing you in again soon! Best, Sam
Maribel is the best. Helping me work through lower back issues. Tried a few LMT’s there but she was hest
I was not a big fan of my therapist. I may come back and try a new one. But I requested a firm massage and the whole time she just moved her hands around my body without pressure. I am not one to complain so I just let her do her job. She made it sound like she was new too so I kept waiting for the massage to get better but, unfortunately, it did not