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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
on time; professional
Very fast service is the best part of Standard.
Pleasant technicians and professional service
Expediated and professional service when I needed it. I would recommend using them. The whole process from the service call, requesting a sales person to installation of a new furnace was less than two days. The new furnace is quiet and efficient.
Our furnace stopped in the middle of the night with a "code 21 gas relay valve malfunction". We called the Standard heating 24 hour emergency help line at 6:30 AM and got a live operator right away and a call from the company shortly thereafter who scheduled a service tech for that afternoon. The service tech was able to come out despite slick roads and 5 degree temps that morning and had the problem fixed (under warranty) by early afternoon. Great service! Very happy...
Our service technician was excellent. He was timely and explained things thoroughly. He went above and beyond to make that we were completely satisfied with the repair and service.
excellent job!
They show up in a timely manner. The service guys are friendly takes time to explain wht they need to do or is causing the issues. This last visit Nate the service tech ws nice professional and explained things whereas I understood
It’s important that I had the great customer service.
Good products, excellent service personnel who both know the details of their work, but also have exceptional people skills. W have always been completely happy in our dealings with and service from Standard.
Very dependable. When you need them, Cris shows up and knows immediately what the problem is.He greets our pooch and goes right to work. To Standard Heating,you have a first class employee. First name removed
Professional people doing a professional job!
Great service - fast, friendly
I actually meant to put a score of 8, but am not able to correct that mistake. My apologies!
We've been pleased with the actual service provided to us in our home and are very happy with the new furnace that was installed in March 2022. Our issue is that with a new furnace, the Smart Club services we had been receiving were suspended because they were not necessary with a new unit. Although we received none of the tune-up services (and didn't need to), Standard heating continued charging our credit card for the monthly membership services. This uncommunicated situation benefits Standard Heating, certainly not us as customers.
I spoke to a person in the office several weeks ago about this, and was told that the four $15.05 charges made on 8/16, 9/16, 10/17, and 11/16 would be refunded. As of yet, I don't see that a credit for $60 or so has been posted to my card.
Friendly and professional!!
QUICK AND VERY GOOD SERVICE AN THEY CAN FIX IT WITH KNOW PROBLEM.
The guys that have been to the house have always been nice, polite (and of course seem to know what they are doing).
No improvement needed
They are very friendly and helpful
Installed 11/25/22.
Nice Job, all the tech's we're great.
Great product, providing great comfort
Outside Temperature Sensor not reporting to Thermostat from the beginning.
Had to wait until 12/8/22 for repair.
I informed the Tech the wire from the OTS not connected to the right place.
Tech chose to replace OTS...still not working.
I said "Humor Me' please and follow the wire to the circuit board.
Wire was in wrong place , problem solved.
Tech should learn to listen to an old guy
Service was great. I called in the morning and it was fixed by 2:00 PM. The furnace motor seemed to running at half speed and the house wasn’t warming up. The service person came in and replaced the furnace blower engine and it was working great after that.
I can trust you and your company. My husband passed away in May and he did all the work around the house. Phil Hathaway came to the house and gave me an estimate. I don't know all the details but I knew I could trust him. They installed the furnace on Dec 2nd and that went well. Sorry I don't remember the name of the fellow who did the installing. You also sent me the paper so the City of Plymouth could come for the inspection. It was all easy to understand being that I never did that before. You can share this information to promote Standard Heating and I just turned 80 years old and I could understand all the information that was necessary for me to do.
Sharon Brumm
Provide good quality work with a professional friendly attitude!
Good work and care for the customer.
Consistent high quality of service
We’ve received excellent service from the Standard techs. Our furnace recently failed over the weekend during very cold weather. It was fixed the next morning and our Smart Club membership plus the warranty covered everything. Recommend Standard Heating very highly!
Quick, efficient and knowledgeable service. Very reliable and professional. Highly recommend!
Quick, reliable service. I have never experienced a less than great service person from Standard Heating. Before they leave the workplace is always cleaned perfectly, sometimes better than it was when they started. The service people always go over the work that needs to be done and when it is finished they go over it once again. I am completely happy with the service I receive from Standard Heating!
Friendly, knowledgeable staff that get the job done. Considerately call before arrival and are here on the time stated.
Very friendly and knowledgeable staff that take the time to answer all of your questions. Quality workmanship at a fair price. Would definitely recommend Standard Heating and Air Conditioning to family and friends.
Tim B