Member Testimonials
Amazing staff and services
I am 55 years old and had never been to a gym. The staff of Joanne, Nancy, and Nicole (I hope I got the names right) were so welcoming and helped me begin my fitness journey.
The other customers in the gym were also friendly, and I feel that positive energy in the facility.
Fitness Factory Somerset has great equipment and a consistent track record of maintaining/repairing machines combined with an excellent staff that helps foster a nice community.
Facility is clean. All types of equipment. Excellent classes (e.g. yoga, fitness)
it has evereything I need
Trainers and variety of equipment
The friendly and professional atmosphere. No high pressure tactics. Just a great overall corporate and gym culture.
**“Everyone has been very kind to me. I feel comfortable in the facilities.”**
#1 Great people - employees and clients
#2 keep gym clean
#3 I almost never see broken machines and equipment and when I do it’s not for long.
You’d think all gyms would figure out this simple formula.
The staff is very attentive to the members needs and are all very courteous. Facility is very clean.
I was never a gym person, but this gym makes it a very comfortable environment to work out.
Manager/Owner Charlie is always making improvements from new equipment to food/supplements and apparel available to members. He is also a great trainer.
This gym is top notch.
It’s not crazy hectic in there & just peaceful
I like the classes offered at this facility, mostly yoga and Zumba classes. I have not used the equipment yet since they are much newer than I have used to. So, I may need more exploring before I will give a try with the weight equipment. All staff members are friendly. Place is really clean.
One time a class was cancelled after I waited for 10 min. A couple of times, I was called or notified via email that classes were cancelled. I liked to be notified before I was heading down to the facility.
The equipment is new, modern and staff takes extra care. Super friendly reception, would love to have a bicep/tricep seated cable machine.
Cleanliness and the staff is very courteous
The classes are great! The instructors are great and very accommodating to their members. It is such a people friendly gym! The front desk workers are also accommodating and helpful. Thanks for the new weights and equipment in the room where classes are held. Just please tidy up the bathrooms . Many times there are no towels or soap and that’s not pleasant. There still are a lot of hair balls in the class room . And it would help keep the dispensers filled in that room also. It’s really a fun place to visit on a regular basis! Good friends are made here!
The staff is very friendly, the classes are amazing, and its always so clean
The gym has a great variety of equipment and is clean.
Work at my own pace
Facility is clean
Trainer is professional
Variety of machines
Gym is very clean. Good overall vibe and i like that the front desk people are always friendly.
Facility is clean. Bodyblast bootcamp with John McClure is outstanding!! Love the expansion.
Friendly, challenging and always trying to make things better.
There is a lot of amazing aspects of the gym. The equipment is good and clean, the staff is wonderful, the shake bar is good, the to-go meals are amazing and I like the selection of drinks and protein bars. Also, the location, being within Bell Works, is very nice.
I love my Fitness Factory! I hadn’t been there in a while and was so happy to be back there. It’s a beautiful gym great equipment and nice members. I noticed people are not cleaning the equipment after using it which is disappointing. A few years back I would see attendants cleaning the equipment and the wiping down the floors it maybe something you may want to bring back to keep the gym immaculate. It’s one of the main reasons why I come to FF. It’s a beautiful overall clean gym. Lifetime has nothing that I can’t get at my FF.
Exceptionally ran facility. Staff is awesome and equipment is always in great condition. The general manager Johnny is always helpful and professional. Highly recommend to those looking to start or continue their fitness journey
The gym is very clean and the staff is professional especially PJ.
I’m glad OJ helped getting the parking lot repaired. The potholes should be have been repaired long ago, shame on the landlord.
I recommend everyone in town go to this gym, fifty of my friends followed me here. The new equipment does add to the depth of this gym, can’t wait til you open the new section
Group fitness classes are great - but would be better if instructors can switch up the routine and music/playlist every few weeks (it gets boring when it's the same exact workout every week)
Also, I just learned of the app. Would be great to let new members join at the time of onboarding about the fitness factory app and perks for earning points.
Staff is always friendly and helpful. Equipment is well - maintained. And now, due to the expansion, more equipment will become available
Friendly environment, great selection of equipment, reasonable prices!!!
Staff is very cordial and greets everyone upon entry--- I feel very welcome at Fitness Factory. There's a huge array of machines and free weights to use. Any time I have asked front desk staff for assistance with machines, they have kindly obliged. I also appreciate the child care services at the gym-- it's incredibly affordable and without those services, I would not be able to go to Fitness Factory.
The variety of machines hands down one of the best in the area if not the best. The fact that you have child care was the deciding factor for me