Customer Testimonials
Reliability and quality.
Our technician, Terry, is so nice and knowledgeable. I truly appreciate the "green" services - it works without using chemicals, and there's no worry of any chemical build-up in the soil. The quarterly service is booked automatically but if you need to change the date or ask for another visit, it's very easy and the phone call is always answered promptly - no pushing options or waiting.
Effective, on time, personable. you do a good job!
I am extremely frustrated with your service. I am not one to complain. but have been very patient. I have contacted the local Carrolton, GA office multiple times and requested for a tech to come and spray again. The tech sprayed September 30, 2025. It got rid of the spiders, but the roaches are still popping out. I spoke with Kari and today Molly and ask that she cancel the services.
The first conversation was they didn't get a payment when the tech came out in September. I honestly thought I paid the guy when he came to the house. However. I was mistaken. That was a clear oversight. I ask the representative via email to excuse the oversight. I then ask for a tech to come out again because I'm still seeing pest. She then stated that a payment needed to be made on the account. I then provided her with my card details. I requested that she take the first payment out for the $25.00 which she did. Then she stated she would bill the card $39 the next time. I agreed for that payment to come out on the fourth of December 2025. She later called and said something wasn't calculated and she needed to charge the card. I instructed her not to charge my card until the 4th. I was advised that I would be billed for the quarter for $102.00 now I'm being told something totally different. Molly told me I have an annual agreement, which is not true that is not what I signed up for. I would NEVER agree to an annual contract without seeing how the service works first. I'm so disappointed and I want to cancel ASAP because I'm not getting any service. I have email documentation of each conversation as well as the document for a special I was told I would be getting. You guys haven't honored anything and it's not fair. Very disappointing. My request was completely ignored.
They always call first before they come to treat the outside. They know very knowledgeable . There is only one thing I’ve been having a problem with. Palmetto bugs in my house. Huge. I’ve killed 3 today.
Mr. Golden is the best! Always happy to see him and have him service our home. Very nice, professional and knowledgeable.
Thank you Mr. Golden!
Our service guy is great
Friendly technicians
Friendly and dependable agents. Through with taking care of my needs
Our favorite technician Rich
Professional and friendly
Tony is knowledgeable and very responsive.
The person who comes out is very accommodating and professional
Responsiveness and the technician is knowledgeable and tries to assist with our needs with kindness and professionalism.
Rich always does a great job servicing our house.
TEXT ME LET ME KNOW WHEN THEY'RE COMING. LET'S ME KNOW WHEN
THEY'RE DONE.
Good service, I appreciate my technician, Rob. He has serviced my home for many years. But another price increase and I won't be able to afford your services on my fixed income.
Professional, kind and show up in a timely manner.
Service text was professional and detailed. He completed the work that was paid for and above and beyond by leaving items to catch pests.
Mike does an excellent job with pest control at out home in Opelika.
Very reliable! I had a problem this summer with ants, you all came the day I called and took care of the problem. Thank you!
Very professional and considerate of the property. Always ask if any changes or updates need to be made. Calls to confirm and arrive on time.
Great service with my quarterly pest control and annual inspections. Northwest always calls days ahead to let me know the day when the servicemen will be at my home and the service man calls when he is about 30 minutes out from my house on day of treatment.
Great service all around!
Gracie
Jarrett Gay is professional, kind, and thorough in his work.
Your technician (Scott) is awesome!! Very thorough, professional, and extremely friendly.
The servicemen are really nice. They come out when they say they are coming on time. They call and let me know if they are running late.
Very professional; always responds to any request I have. I have been a customer since 1967 and I have never had a negative issue with their service.
Keep in touch with us pretty good
Tyler does a good job
Rob is great and always comes on time calls ahead and addresses our concerns. Very satisified