Customer Testimonials
They do what they say
Robert is always kind courteous and efficient!
Always the best
Jay exudes great customer service. He explains everything in detail; he's the BEST!
Tina Beldon
They let you know they are coming and don’t disrupt the landscape.
Dependable
The 10 was for this appointment. I like Jarrett, the technician that performed this service. He is very knowledgeable and hard working. The best and most professional service that I have experienced while a northwest customer. Thanks Jarrett !!! 10
Overall, however I have been very disappointed in the constant price increases by Northwest senior management. If I could separate the rating feedback I would give the senior management of Northwest a big ZERO for continuing increases since 2022. Because of them I have considered changing pest and termite services.
Thank you to the local Auburn/Opelika employees and managers for their hard work. They are all 10 ‘s.
We have been very pleased with the exterminator and pest control service provided by Northwest Exterminating. Thank you for your honest business, excellent service, and consistency.
Sean LaBarbera did a good job and confirmed with a completion form of work done. Thanks for you serviced well done. Sean
Great customer service
De Andre is our new guy and he is fabulous! He’s kind, friendly but not overly chatty. Just the right amount. He clearly cares about his work, has great knowledge and answers all my questions. And I haven’t seen a bug since the first day when I called Northwest. There were 2 big brown bugs when we moved in. One came out of the bath drain and freaked me out. But zero since De Andre came. I highly recommend him.
good work and people
They are very reliable, they notify you when they will be coming out and notify you when they arrive.
Excellent service!
Thanks for coming over any picking up the mosquito buckets!
I really like the customer service at Northwest Exterminating. They notify you when the technician will arrive. If there are any questions after work performed, they gladly answer.
The technician always let you know they are on the property and inform you what tasks will be performed.
A great company!
Everyone is so knowledgeable, professional and kind. I have told m family actually a family member, Dawn Last name removed recommended you to me.
Good job as always
Asa is professional & friendly taking care of our concerns.
Consistent professional service. Our service person Mike is outstanding. Friendly and he shows he cares. Always explains our next service.
Honest. Upfront. Dependable
Asa did an outstanding job he's very thorough
The technician. He’s the best we’ve had any where we lived in different states, different companies in multiple states.
Friendly helpful staff
Very professional and Rob does an excellent job. With this service I don't have to worry about being invaded by bugs or critters.
I was not advised the service fee was raised, until I got the bill for service
Your attendants always message before arriving and do a great job. I never have to worry about them doing that they should be doing.
my Exterminator is very pleasant and he calls in advance before stopping over. Thanks for the courtesy.
Ben is the best, so friendly and always ask what or if we need anything, such a great personality and a pleasure to see him when he comes in
Sherri Hildebrand
Office Manager
Oak mtn Championship Golf Club
Sent out a Rep to make sure everything is to my satisfaction and thouroughly explained any concerns that I had to me. Let me know they valued the customer.