Customer Testimonials
We've been Northwest customers since 1997 (29 years)
Excellent customer service
The technicians are professional, timely, and friendly. The office follow up to make sure the service is completed and for any feedback.
Affordable, reliable, and the technicians are very knowledgeable of what they're doing, and they let you know everything they're doing, and they're very professional.
Prompt always on time and finish quickly
Professional, prompt and friendly team with good customer service.
Service thus far is great.
Northwest has been servicing our home for many years and we are very happy with the excellent customer service!
Good service. Bugs and critters are well controlled.
Concern for getting results
Alex is extremely responsive to any concerns/ questions I have about my service. He notifies me before he comes to service my home.
I recently had a concern about potential termites near my fence. He inspected the fence and reviewed pictures I had sent him of the area of concern. He promptly got back with me and put my fears at ease. He always goes the extra mile when servicing my home.
Great job
Communicate well with customers. Paul is fantastic!
Northwest is prompt and professional
Sent out a Rep to make sure everything is to my satisfaction and thouroughly explained any concerns that I had to me. Let me know they valued the customer.
They do what they say
Robert is always kind courteous and efficient!
Always the best
Jay exudes great customer service. He explains everything in detail; he's the BEST!
Tina Beldon
They let you know they are coming and don’t disrupt the landscape.
Dependable
The 10 was for this appointment. I like Jarrett, the technician that performed this service. He is very knowledgeable and hard working. The best and most professional service that I have experienced while a northwest customer. Thanks Jarrett !!! 10
Overall, however I have been very disappointed in the constant price increases by Northwest senior management. If I could separate the rating feedback I would give the senior management of Northwest a big ZERO for continuing increases since 2022. Because of them I have considered changing pest and termite services.
Thank you to the local Auburn/Opelika employees and managers for their hard work. They are all 10 ‘s.
We have been very pleased with the exterminator and pest control service provided by Northwest Exterminating. Thank you for your honest business, excellent service, and consistency.
Sean LaBarbera did a good job and confirmed with a completion form of work done. Thanks for you serviced well done. Sean
Great customer service
De Andre is our new guy and he is fabulous! He’s kind, friendly but not overly chatty. Just the right amount. He clearly cares about his work, has great knowledge and answers all my questions. And I haven’t seen a bug since the first day when I called Northwest. There were 2 big brown bugs when we moved in. One came out of the bath drain and freaked me out. But zero since De Andre came. I highly recommend him.
good work and people
They are very reliable, they notify you when they will be coming out and notify you when they arrive.
Excellent service!
Always on time. Do a good job. Friendly.